Nothing has changed about the rooms in this hotel in 8 years....I have checked out this hotel at least once a year or every two years since my first stay in 2004. Because my company has an office literally within walking distance of this hotel....
Its now Spring 2012 8 years later and its still awfully outdated, and more like...
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Reviewed 9 October 2004
Thank you Holiday Inn Express, Sugar Land for your warm welcome and exceptional service. The pancakes were great too!
We are so glad you enjoyed your stay with us and got to utilize the pancake machine. It is a great addition to our complimentary hot deluxe breakfast bar. We look forward to welcoming you back soon. Thank you for your feedback.
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This location was awesome for our event. We have a softball team, so had some special needs, and Cheryl Williams did an awesome job accomodating us. In fact, we have decided as a team to stay at Holiday Inn Express for the rest of the summer at various locations around Texas!!! We especially like the free breakfast in the mornings!...
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We can’t thank you enough for your kind words and support especially about one of our team member, Cheryl. We are delighted that your experience here was so impressive, and that is what we strive for every day. We love to accommodate teams, and our complimentary, hot breakfast is always a convenience and a highlight for them. We’ll be looking...
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My guests, colleagues & I stayed recently two nights (02/29-03/02). We all agreed that we found the staff quite helpful, kind and competent. However, for as wonderful as each one of the staff is, the rooms themselves are equally old, dank, smelly (mine was apparently a smoking room for a number of years before its conversion to a non-smoking room)....
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Thank you very much for your kind words about our staff. We do work our hardest to make sure our guests have the best possible experience and rooms, and we need feedback like yours in order to help provide such an experience. There is always room for improvement and we invariably find it. We are also very proud of the...
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I travel fairly often and have stayed in many family friendly affordable hotels. This was one of the worst stays ever. The ONLY redeming factor were the nice staff who tried to be accomodating in a losing situation. You can not run a hotel with no cold water ( meaning burning showers and a steaming sink) on and off for...
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Thank you for taking the time to give us your feedback. Please know that your comments are taken seriously and are in the process of being corrected. We apologize for the inconvenience this may have caused you. Issues do arise and we always try our best to resolve them in a timely manner. We hope that you will consider giving...
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We stayed one night in this hotel, checked in at 9pm and checked out and 9am the following day. We didn't stay long but the hotel was perfectly fine. I had a King Suite and there was lots of room and the bed was comfortable. The First Colony Mall in Sugar Land was a 10 minute drive, and many restaurants...
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Thank you so much for your insightful review. We are glad you enjoyed your stay with us and look forward to welcoming you back soon. We take pride in our service and the value we offer. It means a lot to us to be recognized for it. Thanks for "sweetening" up our day.
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This is convenient to everything on the HWY 59 corridor as well as the First Colony area. It is clean, quiet and comfortable. Enterprise Rent a car is near if you need a car.
Thank for for taking the time to share your thoughts. We are glad you enjoyed your stay and that our remote location was very convenient for you. We look forward to your next stay with us. Your nice, clean, and comfortable room will be waiting for you.
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Josephine at the front desk delivered remarkable customer service!
We take pride in delivering the best cutomer service to our guest. Thank you for taking the time to recognize one of our staff members. As always, we appreciate your patronage and welcome you back to the hotel soon.
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Nice hotel with clean rooms. The breakfast was okay. The only "hot" food item worth eating were the cinnamon rolls. They have coffee available all day but take the creamer away after breakfast.
The hotel is about 35 minutes from Houston Hobby airport. We didn't rent a car and unfortunately, the hotel is not within walking distance to any restaurants...
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Thank you for taking the time to share your thoughts with us. We appreciate your patronage and look forward to welcoming you back to the hotel soon.
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I know young people are cheap help, but most do not have the hospitality concept down...the young people here were not rude, just no warmth or friendliness. Rooms are adequate...nothing special...very clean, however. No view to speak of, but quiet. Breakfast was very decent, except for those rubbery frozen eggs...kept it stocked...coffee all day. Firm mattress, pillows a little too...
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Thank you for taking the time to give us feedback about your stay. I am sorry to hear that your stay was not to your best satisfaction. I hope that you were not too inconvienced. I want you to know that all comments and suggestions we receive are taken seriously. They tell us what we are doing right, what we...
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