We were leaving San Antonio and needed a place to stay in Rockwall ...a half way point on our trip home. Got this on Hotwire for $75. Usually, we snag better deals than that via Priceline, so I was expecting to feel disappointed and ripped off.
It was clean, the desk clerk was ultra friendly and the bed was perfectly...
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Thank you for taking the time to give us a great review. Your kind words are greatly appreciated. I am so glad you didn't feel "ripped off". :)
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Worth the money and the pool was great for our 2 year old.
Thank you for your review. We take pride in being a family friendly hotel. We look forward to serving you on your next trip to Rockwall.
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This hotel has a lot of potential but too many significant things are lacking.
Staff is friendly but not particularly helpful. They are polite but not interested in fixing anything.
Pros: good, free hot breakfast, pool and hot tub, on site modern vending and laundry. Free Wi-Fi, staff is friendly. Standard bed with soft bedding, nice tv.
Cons: laundry machine...
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I am terribly sorry your stay with us did not meet your expectations. We strive to offer a great product and customer service to all of our guests. We will use your comments to help make improvements where needed. I hope you would give us another chance to show you a true Best Western Plus Rockwall experience.
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This motel was opened several years ago as a Holiday Inn Express which eventually closed but it has been renovated and is now a Best Western Plus. The decor has been modernized and is quite attractive. The lobby and business alcove are small but there is a pool and separate dining room and the staff could not be more attentive!...
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I was impressed with this hotel. It was clean, quiet, comfortable, and close to many food and shopping places which made it so convenient. They had everything I needed while I was there including FREE WIFI. I stayed in a King Mini-Suite for 4 nights with my daughter and it was nice to have the extra space and couch/sofa. The...
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Hotel was renovated so there are nice clean rooms, comfortable beds, and good service.
I had the greatest pleasure of staying at the BWP Rockwall, when my employer (Durham School Services) asked me if i would go to Rockwall to help out after being rewarded the contract for their ISD. Cheri, Carlos & Chris were totally magnificent as well as the room cleaning employees.
My son had a refresher swim class this November at the Best Western in Rockwall. The pool is kept very clean & warm. The pool is big & inviting with crystal clear water. There is an over sized hot tub with temperature control, too. Plenty of relaxing seats & patio furniture around the pool for parents to watch their kids....
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Reviewed 1 May 2011
We were staying at Best Western Rockwall for a funeral. The front desk/local reservations staff- Cheri Pelt and Carlos were very kind and efficient in my family's time of need. The staff who managed the breakfast room were also so kind and attentive
We stayed 3 days, as we were attending our daughter's wedding. Very close to stores, and restaurants. Wonderful amenities such as microwave, fridge, coffemaker, iron/ironing board, hairdryer in every room...we had children in our party, and that was so nice to have the microwave and fridge! Also, we requested a crib, and the crib was clean with fresh sheets...have stayed...
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