This is one of the best Hilton Garden Inns I have ever experienced. When I first booked my stay I thought my daughter would be with my husband and me; however, my daughter decided to stay home. When I called to change from two queen beds to one king, the person at the front desk said he would upgrade me...
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Clean rooms, great location, staff not very smart. I had 10 people fly in from out of town for my wedding. The hotel kept telling the guests the incorrect room rate, they put their luggage in the wrong rooms, gave them keys to a room where a guest had not checked out yet. We also made goodie bags, none of...
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I have stayed at this hotel several times while traveling to Plano on business. It is very clean and comfortable and the staff goes above and beyond with their Customer Service. You are greeted with a smile every time you enter the lobby - from outdoors or from your room. One of the manager's even made a point on this...
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Stayed here for business. Friendly staff, nice lobby. I had a room with a king sized bed, the room was actually quite large. There was a mini fridge which I like. The free wifi was mediocre at best, the signal was spotty and the speed was pretty slow. I would have rated this hotel one level higher expect for an...
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Thank you very much for your review of our hotel, and on behalf of my entire team, I would like to apologize for the stained bed linens. This is absolutely unacceptable, and I am very sorry your stay was marred by this oversight. I have discussed this incident with my team, including the housekeepers, and reinforced the high standards to...
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Very good customer service. Small, but very nice indoor pool and whirlpool. Breakfast was excellent and the service was superb. Artwork / photographs of Texas icons throughout with an informational guide provided. Definitely worth a repeat stay.
Thanks very much for reviewing your stay, and we’re so glad you enjoyed your time with us.
Our indoor pool and spa are indeed saline; saline pools require fewer chemicals vs. traditional chlorinated pools, and are therefore a greener solution.
I’m glad you enjoyed our art collection and Texas Icons portraiture – we are very proud of our collection and...
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This is the best HGI that I've encountered while traveling in some twenty states. I stayed on business here some four years ago and they were great then and now! The staff are quite friendly and very helpful. Everything works as intended from elevators to showers. Full breakfast for $9.95 with eggs cooked -- quickly -- to order and plenty...
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Wow – many thanks for the very complimentary review! It’s always nice to hear from repeat guests, and I’m so glad you’ve enjoyed your stays with us. Any and all guest feedback is always appreciated, but it’s especially nice to hear when we’ve provided a great stay with great service. I’ve forwarded your comments to my team, as they’ll enjoy...
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I can't think of a single thing to complain about. The facility was spotless, room was well appointed, bed was comfortable, made-to-order breakfast was enjoyable, staff was friendly and helpful. This hotel is at the top of my list if I need a place to stay in the Richardson area again.
Thanks very much for the great review, and I’m so glad you enjoyed your stay with us! We all work very hard to provide an outstanding experience for all of our guests, and it’s always nice to hear when we’ve hit the mark. I’ve shared your comments with my entire time as they will appreciate the feedback.
Thanks again, and...
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This is a clean, well-kept spot with a nice, helpful, friendly staff. The indoor pool and jacuzzi were enjoyable (at least until some guests from a party got in fully clothed, at which time we vacated.) But we found it quiet, and the made-to-order breakfast ($9.95) was good. Beds have adjustable firmness--nice touch.
Thanks very much for the review, and I’m so glad you chose our hotel during your recent trip to the Richardson area. I’ve let my team know you enjoyed your stay, as we always appreciate guest feedback. Also glad you enjoyed our adjustable Garden Sleep System beds and made-to-order breakfasts; we feel it’s the details that truly make for a...
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I had two suites yesterday at this hotel on the 3rd floor ..very nice and clean .. friendly staff ..
they had a birthday party on the first floor for teenagers that was so loud we couldn't talk to each other in our room .. my son had his two year old in one room trying to sleep to no...
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Thank you for the review, and first and foremost, I would like to apologize to you and your family for the noise disruption you experienced during your stay. While we frequently host a variety of events at the hotel, it is never our intention to do so at the expense of our other guests. We want all of our guests...
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Stay away from here if you are travelling on business.
Came in on a red eye, clearly comminicated arrival time. They had given my room away and were fully booked. Did nothing but act incompetent, management didn't seem to care either. Did nothing to rectify situation but make me wait for a housekeeper to arrive (there isn't one there who...
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Thank you for posting your review and bringing this issue to our attention. On behalf of the hotel, I apologize for the inconvenience you experienced during your stay. I have followed up with the front desk team that was on duty at the time of your arrival, and it appears there was a miscommunication regarding your check-in time. I understand...
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