I booked three hotel rooms at this hotel due to it's proximity to the metro/rail station on UT v. OU weekend -- which I knew would be hectic. I was extremely surprised with the excellent service despite the rush from the UT/OU game and some sort of convention they were having at the hotel. The rooms were impeccable, the breakfast... More

I would never recommend this hotel. I booked 11 rooms for a wedding, but 10 days before the wedding, the reservation was cancelled due to a credit card not being asked for by them. A courtesy call from the hotel before cancelling the reservation would have eradicated this awful problem. I assume that as they are now full they really... More

We stayed at this hotel for 2 weeks this past summer. The staff sets this hotel aside from the rest! They were so nice and friendly and went out of their way for their guests. The hotel room was very clean and the breakfast was awesome. We enjoyed relaxing at the pool and jacuzzi in the evenings.The location was perfect... More

We had 2 children (3 and 4) and 2 adults. T------city booked us for a smoking room. When I got to the hotel, they said they were booked up and that they would send up an air ionizer and move us the next day . They did neither. There was a silverfish (bug) running around on the wall of the... More

We reserved this hotel at a surprisingly low rate which made me slightly suspicious but, after reading positive reviews here on TA, we stuck with it anyway. I was so pleasantly surprised when we arrived there. Sure, the building seems to be older and could certainly use a bit of an update but this was really only evident in the... More

My family visits the Dallas area on a fairly regular basis, so I've tried a few different hotels over the past 6 months. I've had no complaints about any of them, but neither did I have an extraordinary experience with them. It wasn't until staying here that my expectations were completely surpassed. Not only was it a well-kept/clean hotel at... More

This hotel needs an update. The beds were just OK and the air conditioner didnt work properly. You really have to walk a long way from front desk to some rooms. The way the hotel is set up is strange. The breakfast in the morning was good. Brett at the front desk could have been nicer. He and this hotel... More

Stayed here for 5 nights with my boyfriend while visiting my family. We had an executive room that was very clean and spacious. There was a fridge and microwave in the room along with a good-sized bathroom. Breakfast was great! Loved the cinnamon rolls. My family really liked the pool and hot tub. There is a terrific Thai restaurant Zenna... More

Wife and I stayed at the Holiday Inn Express in Plano, two nights, July 17 & 18. Well maintained and very quiet hotel. Nicole and David at the front desk were always professional and willing to help anyway they could. The breakfast buffet had a varied selection of breakfast foods, from cereal, yogurt, sweet rolls to omelets, bacon and biscuits... More