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Holiday Inn Express & Suites Plano East

2.5 of 5
700 East Central Pkwy, Plano, TX 75074
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Ranked #9 of 34 hotels in Plano
4.0 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    12
    9
    1
    2
    5
Date Rating
Jorge A
Carrollton, Texas
1 review
5 of 5 stars Reviewed 13 January 2012

We had a seminar event in one of the conference rooms and also booked a suite and a room for some people coming from out of town to stay. Our event went great! They provided and excellent service, great prices and extra discounts for all the package. We are currently organizing more events and notice that the great service is... More

Was this review helpful? Yes
Alexa831, General Manager at Holiday Inn Express & Suites Plano East, responded to this review
27 January 2012

Thank you for choosing Holiday Inn Express & Suites Plano to host this meeting. We're glad you enjoyed our meeting space and service. We strive to ensure our guests enjoy everything we offer. We look forward to welcoming you back. Best, Marisol More

shansen7889
San Antonio, Texas
1 review
5 of 5 stars Reviewed 26 October 2011

I booked three hotel rooms at this hotel due to it's proximity to the metro/rail station on UT v. OU weekend -- which I knew would be hectic. I was extremely surprised with the excellent service despite the rush from the UT/OU game and some sort of convention they were having at the hotel. The rooms were impeccable, the breakfast... More

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Alexa831, General Manager at Holiday Inn Express & Suites Plano East, responded to this review
27 October 2011

Hi SHansen, Thank you for the wonderful feedback. I'm glad to hear you enjoyed our proximity to the DART train/bus station, our breakfast and our service. I will gladly share your comments with my staff. We look forward to housing you and your friends on your next visit to the Plano/Dallas Area. Best, Marisol More

Harry C
Denton, Texas
1 review
1 of 5 stars Reviewed 8 October 2011

I would never recommend this hotel. I booked 11 rooms for a wedding, but 10 days before the wedding, the reservation was cancelled due to a credit card not being asked for by them. A courtesy call from the hotel before cancelling the reservation would have eradicated this awful problem. I assume that as they are now full they really... More

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Alexa831, General Manager at Holiday Inn Express & Suites Plano East, responded to this review
26 October 2011

Hi Harry, I'm sorry your group didn't get to experience the great service we offer at our hotel. We do courtesy group blocks for weddings and reservations must be booked before the cut-off date (3 weeks before arrival date) since a special rate is offered to the group. Courtesy group blocks aren't considered reservations unless you book within the cut-off... More

TrishandJamie
TX
1 review
5 of 5 stars Reviewed 25 September 2011

We stayed at this hotel for 2 weeks this past summer. The staff sets this hotel aside from the rest! They were so nice and friendly and went out of their way for their guests. The hotel room was very clean and the breakfast was awesome. We enjoyed relaxing at the pool and jacuzzi in the evenings.The location was perfect... More

Was this review helpful? Yes
Alexa831, General Manager at Holiday Inn Express & Suites Plano East, responded to this review
26 October 2011

Hi, Thank you for the wonderful feedback. I'll make sure I share this comment with the staff since we strive for customer service and to make everyone feel welcome. We look forward to welcoming you on your next visit to the Plano/Dallas Area. Thanks, Marisol More

SAJTraveler
Shreveport, Louisiana
2 reviews
6 helpful votes
2 of 5 stars Reviewed 7 September 2011

We had 2 children (3 and 4) and 2 adults. T------city booked us for a smoking room. When I got to the hotel, they said they were booked up and that they would send up an air ionizer and move us the next day . They did neither. There was a silverfish (bug) running around on the wall of the... More

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Alexa831, General Manager at Holiday Inn Express & Suites Plano East, responded to this review
26 October 2011

Hello, I'm sorry we didn;t deliver the service you expected. Give us another chance when you're back in the Plano Area. Best, Marisol More

justtourists
Phoenix AZ
Senior Contributor
27 reviews
7 helpful votes
5 of 5 stars Reviewed 22 August 2011

We reserved this hotel at a surprisingly low rate which made me slightly suspicious but, after reading positive reviews here on TA, we stuck with it anyway. I was so pleasantly surprised when we arrived there. Sure, the building seems to be older and could certainly use a bit of an update but this was really only evident in the... More

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marisol2008, General Manager at Holiday Inn Express & Suites Plano East, responded to this review
26 August 2011

Thank you very much for taking the time to give us your wonderful feedback. I'm very glad to hear you had a good night sleep and enjoyed our customer service since we strive for it. We look forward to welcoming you back at the Holiday Inn Express & Suites Plano East next time you're in the Dallas Area. Best, Marisol More

Mary H
Austin, Texas
1 review
5 of 5 stars Reviewed 17 August 2011

My family visits the Dallas area on a fairly regular basis, so I've tried a few different hotels over the past 6 months. I've had no complaints about any of them, but neither did I have an extraordinary experience with them. It wasn't until staying here that my expectations were completely surpassed. Not only was it a well-kept/clean hotel at... More

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marisol2008, General Manager at Holiday Inn Express & Suites Plano East, responded to this review
18 August 2011

Hi Mary, Thank you for taking the time to give us your wonderful comments. I'm very pleased to hear you enjoyed your stay with us since we strive for customer service. I will make sure to pass this on to all staff members. We look forward to welcoming you and your kids back at the Holiday Inn Express * Suites... More

jmia
McAllen, Texas
Contributor
15 reviews
9 helpful votes
3 of 5 stars Reviewed 15 August 2011

This hotel needs an update. The beds were just OK and the air conditioner didnt work properly. You really have to walk a long way from front desk to some rooms. The way the hotel is set up is strange. The breakfast in the morning was good. Brett at the front desk could have been nicer. He and this hotel... More

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marisol2008, General Manager at Holiday Inn Express & Suites Plano East, responded to this review
18 August 2011

Hi Jmia, Thank you for choosing our hotel and I'm sorry we didn't wow you during your stay. This hotel used to be a full service hotel before 2004 and that's why the set up is a little different, we also try to always recognize our Platinum members with a welcome bag, upgrades (when available) and newspaper delivery. I was... More

Stepheknee
New York City, New York
Reviewer
3 reviews
5 of 5 stars Reviewed 29 July 2011

Stayed here for 5 nights with my boyfriend while visiting my family. We had an executive room that was very clean and spacious. There was a fridge and microwave in the room along with a good-sized bathroom. Breakfast was great! Loved the cinnamon rolls. My family really liked the pool and hot tub. There is a terrific Thai restaurant Zenna... More

Was this review helpful? Yes
marisol2008, General Manager at Holiday Inn Express & Suites Plano East, responded to this review
8 August 2011

Hello, Thank you for taking the time to share your wonderful comments with us. I'm glad you enjoyed the service and our complimentary breakfast. We look forward to welcoming you back at the Holiday Inn Express Plano East on your next visit. Best, Marisol More

nitehawk
Warrensburg, Missouri
Senior Reviewer
10 reviews
13 helpful votes
4 of 5 stars Reviewed 27 July 2011
1
person found this review helpful

Wife and I stayed at the Holiday Inn Express in Plano, two nights, July 17 & 18. Well maintained and very quiet hotel. Nicole and David at the front desk were always professional and willing to help anyway they could. The breakfast buffet had a varied selection of breakfast foods, from cereal, yogurt, sweet rolls to omelets, bacon and biscuits... More

Was this review helpful? Yes
marisol2008, General Manager at Holiday Inn Express & Suites Plano East, responded to this review
8 August 2011

Hello, Thank you for taking the time to share your wonderful comments with us. We strive for customer service and look forward to welcoming you back to the Plano Area soon. Best, Marisol More

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Holiday Inn Express & Suites Plano East Also Known As

  • Holiday Inn Plano
  • Plano Holiday Inn
Address: 700 East Central Pkwy, Plano, TX 75074

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