I've been to this hotel repeatedly for business and each time have enjoyed my stay. When staying at any Holiday Inn "Express", certain amenities are going to be absent (restaurant, room service, bar, shuttle, etc). What this Express lacks in features, they make up for in service. The entire staff repeatedly goes out of their way to make their guests... more

My experience was a very positive one at this hotel. the location was great, the room was very clean, nice sitting area and work desk,there was a wide variety of restaurants close to the hotel.easy access to the highway. the staff was very friendly and the room had a card on the bathroom counter that said they were striving for... more

After a previous experience a year or so ago, where i had multiple people walk in on a guest of mine in the room (right past the Do Not Disturb sign, but the fact that she was asleep nude probably was the motivation), i swore i would never stay here again. However, time dulls the memory of the disaster, so... more

I made reservations in early Feb. for April stay. Called and cancelled about one week later due to change of plans. Was told by employee on phone that no reservation was in system, so everything was good. Received credit card bill for April with charge for rooms. I called and had to leave voice mail for manager FOUR times with... more

My biggest complaint has nothing to do with the hotel itself, but the city of Plano. Half of the street signs are either missing or washed out to the point that one cannot read them or know where you are at any given point. That said, the hotel was tucked away and difficult to find; I had to call for... more

I stayed at this hotel for the first time in Nov. to be near a customer. Has a lot of things close by (restaurants, walmart target, etc.). They also have a membership with Bally's Fitness, which was particularly important to me. It is a typical holiday inn express. Service was good. Rooms were nice. I think it used to be... more

I visted family in Plano, Texas for the Christmas holidays and booked a room for two nights in the Holiday Inn Express because of the location. Although I did not spend much time in the hotel, the time I was there was an unpleasant experience. Both nights the noise from the elevator as it moved up or down the elevator... more

friendly personalable staff. i was a long way from home to have surgery with the texas back institute. gave a great rate. van service was great nice neighborhood great shops. more