Emily - I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your room had a slight odor, there was a short time period that your bathroom only had cold water available and the grab and go breakfast did not meet your expectations. Please know, the maintenance staff... More

I received a copy of your review, and wanted to thank you for providing such positive feedback. It's great to hear that you enjoyed your stay, though I am sorry that you found the bed to be a bit uncomfortable. I am pleased to inform you that we are in the process of addressing that very concern by replacing our... More

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the inconveniences you encountered during your stay. I understand the dishwasher and door lock did not function properly during your stay. Plus you had some issues with cleanliness. We continually work to improve our hotel, so I really appreciate your comments.... More

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you had to wait for your room at check in. You also mentioned a billing issue. To prevent things like this from happening again, my team is working hard to improve their communication amongst one another. We continually work... More

Thank you for taking the time to write a review of your recent stay with us. I sincerely apologize for your unfortunate experience. It was embarrassing to read the comments you posted, and want you to know that we do value our guests. Due to the condition of the room you were given, I understand you requested to be moved... More

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. You mentioned that your room was not available at the time of arrival.... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Thank you for your recent review of your stay. I am sorry to hear that you were not able to extend your employee's reservation. In response to your feedback, I will follow up with my staff to see why we were not able to extend your reservation. I can assure you that my staff will receive proper coaching. Thank you... More

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More