Upon check-in the evening clerk (5pm) was abrupt and somewhat rude. I had requested a first floor room due to health reasons in my reservation and they had me set in a second floor room. I was moved to a first floor room but it was filthy. The carpets were stained, there were multiple stains on the ceiling, the closet...
More
Dear Guest-
We always appreciate hearing from our guests and certainly do appreciate it when they bring matters to our attention while still at the hotel so we are in a position of providing a solution. The room condition you describe surprises me and your comments have been sent to the appropriate departments. We normally read any special requests on...
More
I was there for a short-term about 4 weeks. The motel had all amenities I was looking for such as free breakfast, free laundry, free wi-fi, free news paper, daily maid service, and fair number of TV channels. It had a number of restaurants e.g. Chilis, Red Lobster, a Mexican place, and few fast food restaurants nearby. I have enjoyed...
More
Dear Valued Guest-
Thank you for your feedback which is extremely helpful in designing our future guest service products. Hoping to serve you again soon.
Sincerely,
More
This motel is old and shows its age. It was a La Quinta in its previous life ans wears the same colors and has the same furnishings.
The young lady at the desk was great. The grounds were clean. The room, bedding and towels were clean other than a rather disgusting shower curtain. The shower was wonderful. The TV was...
More
Dear CaptainOzone,
Thank you and we greatly appreciate your feedback which is helpful while we continue to renovate the property and coach our employee teams. We look forward to serving again.
Sincerely,
Guest Relations Manager
More
The night staff Desk Clerk was very nice but not completely knowledgeable about the weekly rate, so she told me I could speak with the manager about the weekly rate and that that night's stay could be worked into a weekly rate "the next morning when the manager is in at 7AM." Well when I get up at 10AM the...
More
Dear Stephanie-
Please accept my sincere apologies for the inconvenience you have had with our motel. It is our best interest to continue coaching our employees to the best of their abilities. In this process, some take a few months while others take a few weeks to achieve perfection. However, please be assured that your feedback is extremely important to...
More
Upon checking in at around 8pm I requested an additional pillow and sheet. Kummar at the desk said that his would be impossible because these requests "have to be made before the maid leaves because only she and the owner have the key or unless the owner stops by ( who lives in Dallas)". I went to the room and...
More
Dear Valued Guest-
Thank you for your feedback through your posting here on Tripadvisor. I am sorry to hear that you had such an experience, but we usually provide exceptions to certain requests, but not to others. I am glad you liked our beds. Please be assured that we use your feedback to coach our employee teams in an effort...
More
Hhhmmm, how do I begin to describe the worst hotel that I've stayed at? Well I'm going to get straight to the point: horrible maintenance, dirty rooms, dirty stained carpet (has the sent of urine) dirty swimming pool, dirty stained bath towels n bed sheets! Let me get a lil more detailed here... my bed sheets had blood stains on...
More
Dear Valued Guest-
Thank you for expressing your feedback through this posting. First, I would like to apologize for any inconvenience you might have experienced while you were with us. Please be assured that we have experienced staff that provide housekeeping, maintenance and other guest services. We constantly coach our employee teams in an effort to provide better service to...
More
When we went to office for coffee and to check out, the maid went into our room and took my iPad and charger for my cell phone. My husband saw her when he went in to get his sunglasses. We called the police and the manager and filed reports. The manager said he would get my iPad back or his...
More
Dear Valued Guest-
Thank you very much for your feedback as it helps us coach our employees and to make changes to our guest services. For your information, our staff you are speaking about worked for this motel for several years and established a history to turn in forgotten guest items to lost and found promptly. Unfortunately, your iPad was...
More
I was at Travelodge on business. I was impressed by cleanliness and a wonderful service. My favorite breakfast with hot oatmeal, cold cereal, fruits, orange juice, apple juice and toast...I would recommend this hotel to friends and family!!
More
Horrible, bad, no good! Bed was soooooo uncomfortable, our water in the tub ran all night long, the breakfast in the morning was terrible....no OJ, apple juice was just water,
no food to speak of....just an overall bad experience....not even worth the cheap amount I paid!
More
Dear Valued Guest-
Thank you for expressing your concerns through this posting. I am pleased to see the location is good for you. We have plenty of breakfast items such as 2 kinds of cereal, 2 kinds of milk, 1 sweet bread (honey bun or muffin), 1 non-sweet bread, 2 kinds of juices (orange, apple), hot coffee, tea, and variety...
More
Poorly maintained - mattress, sheets and carpet had stains. Unprofessional staff. Drive to the other side of highway and stay somewhere clean.
More
Dear Paradise31-
Thank you for your expressing your concerns through this review. We are glad you liked our location. I apologize for any inconvenience you might have had while you were with us, but please be assured that we constantly coach our employees in an effort to exceed our guest satisfaction. We are definitely making progress towards that end and...
More
37 Reviews
19 Reviews
7 Reviews
