this hotel is one of the best we have ever stayed in - a slight hiccup over the room being ready, but all sorted with no hassel- the staff are superb - from the top to the bottom - they are always smiling and always helpful. The rooms are a bit basic, but are kept very clean, always hot water... more

Sunbeds are a pain - people putting out towels very very early despite the 8am threat to remove them by the management. Maybe management should remove those towels at 7.55am and see what happens. 80% of the sunbeds were taken where we were by 8am when I was there, and very few people around. Food as always was excellent. But... more

If you want a relaxing holiday with friendly staff friendly guests fab food and brilliant animation team .. (Greg Melinda 2 name our fav 2 !) then the Bitacora is the place for you . more

Just got back from our 4th time at the Bitacora and I can't fault it. The staff are really friendly, the food fantastic and the pool is clean and safe. I was happy with the mixture of ages, from the very young to the not so young. It was busier than when we went in August, bolstered by a large... more

Hotel is really nice - bedrooms (non poolside) are a bit basic and dated but everywhere else is lovely and everwhere is spotlessly clean. Food is out of this world - great choice and plenty of it. Hotel is situated in quite a quiet area and is close to the beach and some nice shopping areas. Would definately recommend the... more

We have visited this hotel many times, and each time we have been very satisfied with everything, the food, the cleanliness, and especially all the staff. This time we took our grand-daughter who is 8, and she absolutely loved it, she learnt to swim, and then really enjoyed the pool slide. The only down-side ( if any) is I think... more

If you go here, you will not be disappointed. As most of the reviews say, the hotel is spotlessly clean, staff always never too much trouble to help, polite and love the children. This is our 2nd year on the trot as we used to stay at the Bouganville up towards Adeje but this is in a much better position... more

Just spent 10 days here based on the given reviews. Here is how I sum up Bitacora: Pros: Excellent food Good location Friendly Staff Very clean Cons: Bit tired looking Reserving sun lounger is a pain. (Put towel down at 8.00am else you won’t get one) Bar prices bit inflated. Make sure you get the spring hotels card and het... more

first class service throughout only gripe is the surly attitude of the head waiter in the poolside snack bar more