we went to tenerife 30th april;-7th may, first impressions were great with the hanging plants, drink on arrival, but then the cracks began to show... staff never smiled or made us feel welcome, my partner didnt bring long trousers with him therefore we wern't allowed to dinner, the breakfast wasnt great - bread was rock hard. lunch was lovely- BBQ.... More

As regular travellers to tenerife in the winter months, my husband and I had never stayed at the 'Veronica's' end of the resort so thought we'd give it a go. My first choice of hotel was the H10 Las Palmeras but it was booked solid so the only other 4* seemed to be the Gala. What a mistake! The room... More

A lovely hotel. The food was great, a really good selection at all meal times. We got upgraded from HB to all inclusive as our first night has to be spent in their sister hotel, an equally great hotel. General service, ie outside bar, restaurant plate clearing, poolside clearing was a little slow but only at at times but all... More

We really enjoyed our stay here but the buildings across from our room made us feel uneasy as i read there had been robberies in the rooms we had stayed and they were smashed windows with mattresses covering the windows up ,these were being occupied by the sellers on the streets but did make us feel uneasy .The bathroom door... More

Although we booked it through Thomsons, it was not a British Hotel and the food did not cater for British. Most of the staff could not understand what we were saying and the children's entertainers only spoke Spanish. Glass toilet doors with no locks situated next to the room door was a bit embarrasing when people were entering or leaving... More

We stayed here on our first holiday with our baby who was 3 months old at the time. On the whole its a nice hotel, clean and welcoming once you walk inside, which suprised us given that it is opposite lots of pubs attracting party-goers. Just a quick walk down a slight hill to get to the see front, just... More

Just returned from 5 days at hotel Gala where we had a really nice stay. I was a little dubious after reading reviews about noise but where we stayed, overlooking the pool it was very quiet. Children are well catered for but adults have their own space too. Breakfast was well prepared and plenty of variety, bedroom was clean as... More

I have just come back from the Gala hotel ,and found it not to be a British hotel, and disappointed that Thomsons did not point this out, this was not in any of there brouchers . the food was poor and did not cater for us brits.the staff in restaurant seemed under lots of pressure,so run short of food and... More

We were greeted with drinks at reception and was very polite however the receptionist seemed slightly impatient. The hotel itself was very very big,almost like a maze, finding your way around was amazing and discovering different pathways to your room. Only certain rooms could detect the wi fi, which was a problem for our family. Little dust around the room... More