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Catalonia Oro Negro

3.0 of 5
Arquitecto Gomez Cuesta 14, 38660 Playa de las Americas, Tenerife, Spain
Hotel amenities
4.0 of 5 stars 283 Reviews
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283 reviews from our community

What travellers say about this hotel
  • Very good(12)
  • Half board(7)
  • Friendly and helpful(4)
  • Great holiday(4)
  • Buffet style(3)
  • Reception area(3)
  • English breakfast(3)
  • Evening meals(3)
  • Siam park(3)
  • Always clean(3)
Traveller rating
    81
    116
    54
    18
    14
Only show reviews for Family (48) | Couples (133) | Business (0)
Date Rating
David N
York, United Kingdom
1 review
3 of 5 stars Reviewed 13 February 2012 NEW

We spent a fortnight in Jan/Feb 2012 on a half board basis and were satisfied that the hotel provided value for money. The reception staff were friendly and helpful but if your room is above level 3 make sure you get the lift in the correct tower block. Our room was fine but lacked a mirror next to the socket... More

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mps1948
Winchester, England
Contributor
16 reviews
6 helpful votes
3 of 5 stars Reviewed 12 February 2012 NEW
1
person found this review helpful

We stayed there for one week on a Thomson HB package deal. It appears to be used almost exclusively by the main European tour operators. This hotel is a few blocks back from the beach- about 10 minutes walk away, but still quite a good location. The food was good with plenty of variety. Drinks were extra at dinner, but... More

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José Perea, Gerente at Catalonia Oro Negro, responded to this review
13 February 2012

Dear mps 1948 , Thank you very much for giving us feedback on your stay at Hotel Catalonia Oro Negro. Your comments are important for us to improve our service. I deeply regret that your experience, with the bed and shower head, was not up to the excellent standards you expect and I hope you will accept my most sincere... More

petere129
Newcastle-upon-Tyne, United Kingdom
2 reviews
11 helpful votes
3 of 5 stars Reviewed 6 February 2012
3
people found this review helpful

This is a nice 3 star hotel, we had a nice big room, cleaned every day, food good and varied, sometimes a wait but the staff worked very hard and we found it no problem, better to be shown your table rather than just wander trying to find a table. Found the free wi-fi very good, first time we have... More

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José Perea, Gerente at Catalonia Oro Negro, responded to this review
10 February 2012

Dear petere 129, Thank you very much for having sent your comments here on TripAdvisor. Your opinion helps us to review and improve our service. I have taken note of your comments regarding the sunbeds and please accept my apologies and be sure that we have taken the required actions to improve this service. I hope to welcome you back... More

mad_ed_k
Chorley
Contributor
13 reviews
28 helpful votes
5 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

We have just returned from the hotel, we spent 7 lovely days in tenerife. Weather was about 25 so cannot complain. Our room overlooked the pool and we had a large balcony on the corner. Views were limited as to surrounding buildings but the pool area and palm trees made up for this. The room was large as was the... More

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José Perea, Director General at Catalonia Oro Negro, responded to this review
10 February 2012

Dear mad-ed-k, I really appreciate the comments you’ve made about Hotel Catalonia Oro Negro, and I am glad that your stay has been very enjoyable. Please allow us to use your experience as an opportunity to improve some aspects such as beds and soundproofing of the walls. Thank you in advance for your collaboration. I look forward to see you... More

Michelle_R43
Belfast
Reviewer
4 reviews
5 helpful votes
4 of 5 stars Reviewed 5 February 2012
3
people found this review helpful

Just returned from 11 nights here. First the positives, very friendly, curteous staff. The food is excellent, we were half board. Room was at the front, views of the mountains and golf course, really lovely. Clean and comfy beds, fresh towels every day. Now the negatives, Too far from everywhere, 25 minute walk to the beach at las vistas. Too... More

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José Perea, Director General at Catalonia Oro Negro, responded to this review
7 February 2012

Dear Michelle_R43, Thank you very much for having taken the time to share your opinion with us, and also, thank you for your kind comments I am glad that you enjoyed your visit to Hotel Catalonia Oro Negro and we really appreciate your feedback. I regret that during your stay at Hotel Catalonia Oro Negro there were some details about... More

Andy B
Nelson Lancs
2 reviews
3 helpful votes
2 of 5 stars Reviewed 3 February 2012
3
people found this review helpful

First room allocated was not up to even one star, cant believe that they expected anyone to stay there, when we challenged this we were offered a exchange but two days later as the hotel was full ! taking to people this was a ploy that is used on a regular basis, so if you go head for above floor... More

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José Perea, Director General at Catalonia Oro Negro, responded to this review
6 February 2012

Dear Nelson Lancs, Thank you very much for giving us feedback on your stay at Hotel Catalonia Oro negro. Your comments are important for us to improve our service. I deeply regret that your experience in the first room was not up to the excellent standards you expect, but please let me inform you that all our rooms are standard... More

jane d
Newcastle, United Kingdom
1 review
3 helpful votes
3 of 5 stars Reviewed 28 January 2012
3
people found this review helpful

just got back from staying at the catalonia oro negro very nice hotel very friendly great food had a great holiday only thing wrong is where its at the location is a bit far out, witnessed an attack on a young lad just outside hotel think it was a mugging and straight opposite in the car park at night the... More

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rick h
Boston, United Kingdom
1 review
3 helpful votes
1 of 5 stars Reviewed 23 January 2012
3
people found this review helpful

just stayed in rooms 116 +317 not as brochure. they are dark ,dirty,smelly,cramped rooms with hardley any balcony.desk staff unhelpful.would never go there again,rep not much use either. More

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José Perea, Director General at Catalonia Oro Negro, responded to this review
26 January 2012

Dear Rick H., Thank you very much for giving us feedback on your stay at Hotel Catalonia Oro Negro. Your comments are very important for us to enable us to review and improve our service. I understand that you were disappointed with certain aspects of your room, and desk staff and I ask you to accept my most sincere apologies... More

cliden
Leeds, United Kingdom
1 review
2 helpful votes
5 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

Just returned back from 2 weeks at this hotel again, we just love the place. The staff remember you from one year to the next. The food is some of the best you will find at a 3* hotel. If you can't find anything you like then you must be the most fussiest person in the world. The rooms are... More

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José Perea, Director General at Catalonia Oro Negro, responded to this review
26 January 2012

Dear Cliden I appreciate that you have taken your time to send us your opinion and I would like really to thank you for helping us to improve our services with your feedback. I am so glad that you enjoyed your stay in our hotel and it will be my pleasure to pass on your kind comments to all our... More

Emma P
Manchester, United Kingdom
1 review
3 helpful votes
5 of 5 stars Reviewed 20 January 2012
3
people found this review helpful

I have just spent Christmas in this Hotel with my mum, dad, brother and my daughter and it was wonderful the whole family loved it. The room was lovely and spacious, clean and we had an excellent view. The entertainment team were excellent as well they couldn’t do enough to make sure everybody was taken care from young to old.... More

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DOMINGO PEREZ, Director General at Catalonia Oro Negro, responded to this review
23 January 2012

Dear Emma P I really appreciate that you have taken your time to send us your opinion and I would like to thank you for helping us to improve our service with your feedback. I am glad that you enjoyed your stay in our hotel by Christmas and it will be my pleasure to pass on your kind comments to... More

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Catalonia Oro Negro Also Known As

  • Catalonia Oro Negro Hotel
Address: Arquitecto Gomez Cuesta 14, 38660 Playa de las Americas, Tenerife, Spain

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