Yes, I booked here again after swearing I would never come back. However, this hotel does score 100% for location. This is really my main reason for coming here again. That said, I have seen that there have been some welcome improvements to the overall staff customer service. Really had no problems whatsoever, despite encountering some familiar characters!!! The housekeeping... More

Having stayed in Playa Del Ingles in an apartment twice previously we decided to stay at the Neptuno having been taken with the appearance from the outside and having checked reviews of it. The first surprise was how reasonable the price was and we decided to go for half board thinking that a decent breakfast would set us up for... More

I regularly stay at the Neptuno when in Gran Canaria. The hotel is clean, the staff are friendly and remember you from previous visits and it is an over 18hotel so it is bliss not having screaming children running about. The hotel attracts a regular clientele and whenever I visit there are familiar faces. I am already booked up for... More

This was our 4th time here and the reason why is simple, the hotel is well located, clean, friendly staff, good food and the most quiet and relaxing pool area. We had a great room, people seem to be commenting on "small rooms" all I can think is it's a room you booked, not a suite! They are well furnished,... More

Nice rooms and good service. Located close to Yumbo Centrum so some noice during the night until around 4am. The buffet in the half board is ok but it gets a Little unvaried after some days. Its a nice hotel only for adults. The lunch in the pool-restaurant is terrible so avoid that!

My partner and I have stayed at this adult only 'gay friendly' hotel many times. The clientele are a mixture of gay couples and singles, and the remaining clients mainly mature German and a few English guests. The rooms are small but have all the essentials. A safe, TV and tea and coffee making facilities - all be it no... More

This is a great place to stay, I can't recommend it highly enough. The staff are outstanding, really friendly and extremely helpful. I know others have found the rooms small but I thought they were just fine with a lovely balcony overlooking the pool and noise from the yumbo centre wasn't a problem. The place is very clean. There is... More

Our second stsy here at the neptuno and again a wonderful stay free upgrade of room with flowers fruit and wine champagne on arrival sangria served daily by the pool wonderful choice of buffet menu friendly helpful staff thanks to all for making our stay so good

Excellent location, with all the usual 4 star amenities, including rom tea/coffee making facilities. Very well appointed with room balconies arched round a pool view. Well cleaned daily (though coffee not replaced every day!), and a well stocked bathroom in case you forgot your soap or shampoos. Full range of breakfast tastes, with bacon and eggs prepared as you liked... More