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Holiday Inn Lubbock Park Plaza


Hotel class 3.0 of 5
3201 South Loop 289, Lubbock, TX 79423
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Reviews you can trust

55% Do not recommend
3.0 of 5 stars 21 reviews
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By trip type
All (21)
[ Date ] [ Rating ]
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1 of 5 stars
Midland, Texas
19 Nov 2009 | Trip type: Solo travel New

Do not book this hotel online! It will give you a price for a two night stay and after you give your credit card number and complete the transaction it doubles your price for the second night. I called the manager to complain and she said it was beyond her control and that she would look into it and get... more

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5 of 5 stars
New Hampshire
17 Oct 2009 | Trip type: Family

After reading the reviews on this hotel I was reluctant. After staying there, I have to wonder what people are talking about. I stayed for two nights at the Holiday Inn Park Plaza. On check in, I was given the room I wanted and was right next to the indoor pool. The room was very large, clean and comfortable. The... more

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2 of 5 stars
spring,texas
27 Jul 2009 | Trip type: Solo travel

I recently well in June of 2009 stayed at this hotel,the hotel it self was ok,has i had stayed there once before.I am however very upset with the hotel staff and MANAGER (WHO APPARENTLY DOESNT CHECK HIS MESSAGES OR CALL YOU BACK) And the customer service dept.at the holiday toll free number.Problem was i tried to make a reservation online... more

Management response from
Michael Khan, General Manager

I want to apologize for the inconvenience and want to thank you for your business. We have taken all the corrective action to prevent this happening in the future. Please accept my apology and let me know what I can do to make you a happy guest.

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2 of 5 stars
los angeles
20 Jul 2009 | Trip type: Couples

There were so many things that made this stay uncomfortable in this aging property that I'll just say that the Hotel's quality level is more on par to a $70 room in this area. Pay anything more for this lodging and you've overpaid. more

Management response from
Michael Khan, General Manager

Thank you for your review of our property. We strive daily to improve all of our services to better accomodate our guests.

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4 of 5 stars
Allen, Texas
25 May 2009 | Trip type: Family

The place looks like a Motel that was converted to and Hotel. So they have rooms that are outside and some inside. The Hospitality was flat out awesome. The people seem to enjoy their work environment and they made the stay great. The rooms were clean. The management seems to have done a great job keeping this old hotel in... more

Management response from
Michael Khan, General Manager

Thank you for your comment on Trip Advisor. I am so glad that you enjoyed your stay and found our service 'awesome". We strive to keep all of our guests happy and try to go above and beyond with our service. I do apologize that you had no refrigerator. We have them available for the rooms upon request. Please ask,...

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2 of 5 stars
Dallas, Texas
29 Apr 2009 | Trip type: Business

I began this mightmare by trying to call the hotel to book a three night stay at the hotel. It rang and rang, finally I was transfered to a Central booking agent. I reserved the room at the Conference rate for IEEE. I asked to received a Confirmation by E-mail, I never got it. I called the hotel to check... more

Management response from
Michael Khan, General Manager

Thank you for staying with the Holiday Inns in Lubbock. Afterr our phone conversation , I hope we can agree that we had gone beyond and above to satisfy your needs by issuing an additional credit of $100.57 and aside from not charging you the $291.54 for the two no show reservations totaling $392.11. I do apologize for the inconvenience...

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2 of 5 stars
8 Feb 2009 | Trip type: Couples

This experience had made me think twice about using services that don't let you see which hotel you are being booked into. I requested a 3-star hotel when using hotwire for this reservation. Apparently, this hotel has an indoor corridor and rooms that have doors on the outside. I was given a room on the outside. The hotel was an... more

Management response from
Michael Khan, General Manager

Thank you for your comments on Trip Advisor. We regret that your experience wasn't up to your satisfaction. The majority of our rooms are located inside the hotel. We do however have some rooms that guests can drive up to and unload their automobiles. We have addressed your concerns and have taken corrective actions.

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4 of 5 stars
Austin, Texas
29 Aug 2008 | Trip type: Business, Solo travel

This is the second time I have stayed at this property while in Lubbock on business, and I already booked another stay with my family so my kids can play in the pool area (as we'll be passing through Lubbock on a trip). Spacious, quiet and clean rooms. Extremely large atrium with indoor pool, fountain and cocktail lounge. As I... more

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1 of 5 stars
Midland, TX
27 Jun 2008

We traveled with a larger (12) group, reserved a king and they were out. Fine, this happens often I've found. Had to share a double with 2 other people. Desk didn't inform us it was a Handicap room which means NO COUNTER SPACE in bathroom and no bathtub. We were quoted a rate which we DID NOT RECEIVE and they... more

Management response from
Michael Khan, General Manager

Thank you for your comments about the Holiday Inn Park Plaza. We do apologize for your inconvenience during your stay. We do have a smoking policy in place to prevent our guests smoking in a non-smoking room to ensure that our non-smoking customers have a pleasant stay. We do offer smoking rooms. We are under new management and have just...

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1 of 5 stars
Farmington, NM
10 May 2008 | Trip type: Business

The rooms were good. They were clean and comfortable. The experience of scheduling and holding a business meeting there was horrible. The problems started when our company personnel started arriving for their overnite stay to attend the meeting the next morning. Almost none of the reservation numbers matched up with the proper room assignments and personnel when they arrived to... more

Management response from
Michael Khan, General Manager

Thank you for your comments on Trip Advisor. We do apologize that your experience was not a pleasant one. We pride ourselves with being one of the top hotels in South West Lubbock in hosting corporate meetings. We are very competitive with our pricing on meeting rooms and all A/V Equipment as well as food. We always honor all contracted...

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Holiday Inn Lubbock Park Plaza Also Known As

  • Holiday Inn Lubbock
  • Park Plaza Lubbock
  • Lubbock Holiday Inn
  • Lubbock Park Plaza
Address: 3201 South Loop 289, Lubbock, TX 79423