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All 53 Lubbock hotels

Holiday Inn Lubbock-Hotel & Towers

3.0 of 5
801 Ave. Q, Lubbock, TX 79401
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Ranked #28 of 53 hotels in Lubbock
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118 reviews from our community

    Trip type
Traveller rating
    26
    30
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    13
Date Rating
Midland, Texas, United States
2 reviews
3 of 5 stars Reviewed 15 June 2013 NEW

I have stayed here dozens of times only because it's where our company puts us. In about 75% of the rooms, the toilet seat would not stay in the up position. It falls down on you at the worst time if it stays up at all. Is it really that hard for them to buy seats that function properly? I... More

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Dallas, Texas
2 reviews
3 of 5 stars Reviewed 22 May 2013

when you arrived about 5pm Mon, May 20th, we were told the only rooms available were on the 6th floor and the elevators were broken, even though I made the reservations more than a week prior (thru priceline). Since I had prepaid I had no choice but to stay there, so my 72 yr old mother and I had to... More

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John D, Manager at Holiday Inn Lubbock-Hotel & Towers, responded to this review
28 May 2013

I want to Thank You for taking the time to write a review on your recent stay with us at the Holiday Inn Hotel & Towers. We appreciate all feed back to improve our level of service. I am very sorry that your stay was less that satifactory. Although our elevators were inoperable, we strive to provide excellent service and... More

kerrville
Top Contributor
77 reviews 77 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 20 May 2013

This hotel overbooked by at least 18 rooms during Texas Tech graduation. Our party checked in at 5 pm and we got in at 1030 and they gave our room away even though the rest of our party cked in for us...We were not alone...at least 18 rooms were overbooked on PRE PAIDED Confirmations!!!!

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See 5 more reviews by skgcdl for Lubbock
John D, Front Office Manager at Holiday Inn Lubbock-Hotel & Towers, responded to this review
22 May 2013

I wanted to Thank You for taking the time to write a review on you stay with us at the Holiday Inn Hotel & Towers. I appreciate every feedback we get in order to improve our level of service. I am so sorry your stay was less than satisfactory. We strive to provide excellent customer service and clean and comfortable... More

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Justin, Texas
1 review
1 of 5 stars Reviewed 20 May 2013

Booked and paid for two night room in January. Confirmed stay by calling the morning of the stay. Showed up only to find no rooms available. Sent "15 minutes" away (actually 30 miles) to a Best Western that only had a one king bed room for three people. When I contacted the Holiday Inn manager about the revised accomodations, I... More

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IHGCare, Guest Relations Manager at Holiday Inn Lubbock-Hotel & Towers, responded to this review
5 June 2013

Dear Dennis76247, Thank you for your feedback regarding your recent visit at our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am very sorry for the disorganization that happened with your reservation. This is definitely not up to our standards and we are constantly working on improving the quality of... More

Keller, Texas
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 16 May 2013

I had stayed here a few times in years past, for my military drill. I was in town and decided to stay overnight. When I called up to see if they had a room, I asked the rate. After being informed of there rate, I then asked if they had a better one. The person on the desk informed me... More

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FrontOfficeManagerHI, Catering Manager at Holiday Inn Lubbock-Hotel & Towers, responded to this review
20 May 2013

Thank you so much for taking the time to write a review on your stay with us in Lubbock, TX. We are very pleased that you enjoyed your stay with us despite the elevator issues. I am glad that our staff was able to accommodate you. We use all feedback to better our services and especially love seeing when we... More

Mandeville, Louisiana
1 review
1 of 5 stars Reviewed 11 May 2013

Shower was useable but faucet would not work unable to take a bath. At the front desk the clerk pretended to be the manager, he reduced the rate and gave us free breakfast and the room next door. The tub was useable but the bathroom was FILTHY! HAIR & LINT ON FLOOR! Great breakfast! I love Holiday Inn Express this... More

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FrontOfficeManagerHI, Catering Manager at Holiday Inn Lubbock-Hotel & Towers, responded to this review
20 May 2013

I wanted to thank you for taking the time to write a review on your stay with us at the Holiday Inn Hotel & Towers. We appreciate every bit of feedback we get because we can use it to improve our service. I am very sorry that your stay was less than satisfactory. We strive to provide excellent service and... More

Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 17 March 2013 via mobile

We chose to stay here since normal Holiday Inn Express was booked. The hotel was very busy, but surprisingly our room was very quiet. The beds are extremely comfortable, best night sleep in a hotel I believe ever had. Only complaint would be shower very little water pressure. We would definitely stay here again.

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See 3 more reviews by Melissa E for Lubbock
FrontOfficeManagerHI, Catering Manager at Holiday Inn Lubbock-Hotel & Towers, responded to this review
26 April 2013

Thank you so much for taking the time to write a review on your stay at the Holiday Inn Hotel & Towers! We are so pleased that you had a good stay with us and are very thankful for the review on Trip Advisor. We strive to meet and exceed our guests satisfaction, and are very happy that we were... More

1 review
2 of 5 stars Reviewed 14 March 2013 via mobile

I made a reservation for a standard n a suite for 1 night. I paid with my visa for the standard n cash for the suite since it was for some1 else. 1st of all the heated pool was not heated n I tried to up my standard to a suite n the man at the front desk was very... More

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IHGCare, Guest Relations Manager at Holiday Inn Lubbock-Hotel & Towers, responded to this review
2 April 2013

Dear Nolivarez, Thank you for your review regarding your recent stay at our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further... More

Dallas, Texas
1 review
5 of 5 stars Reviewed 13 March 2013

This is a great Hotel. The staff was very professional and provided excellent service, in spite of a busy schedule. There was a boxing tournament, business conferences and a banquet and the service remain top of the line. The Executive Chef is amazing, going from table to table greeting guest and asking about their meal. The bar staff was very... More

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FrontOfficeManagerHI, Catering Manager at Holiday Inn Lubbock-Hotel & Towers, responded to this review
14 March 2013

Hello! Thank you for providing a response to your stay with us at the Holiday Inn Hotel & Towers. We truly appreciate all feedback from our guests because we use it to better our staff and our facility. Being busy is one of the most fun times for us because it promotes a challenge to our team. We are so... More

Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 12 March 2013

We enjoyed our two night stay in a tower room two room-suite. The kids enjoyed sleeping in the sofa-bed and watching their own TV. The hotel is close to Texas Tech as well as dining establishments. Checkin was a breeze and the front staff was very helpful. I recommend parking behind the tower for easier access to your room.

Was this review helpful? Yes
FrontOfficeManagerHI, Catering Manager at Holiday Inn Lubbock-Hotel & Towers, responded to this review
14 March 2013

Thank you so much for taking the time to write a review on the Holiday Inn Hotel & Towers.We are so pleased that you enjoyed your stay with us. All feedback is appreciated and we will use this to share with our team for training purposes. We take pride in our rooms and our staff, so we are glad that... More

 
 
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Additional Information about Holiday Inn Lubbock-Hotel & Towers

Also Known As:
Holiday Inn Lubbock-Hotel And Towers
Holiday Inn Lubbock Hotel
Holiday Inn Lubbock
Lubbock Holiday Inn
Address: 801 Ave. Q, Lubbock, TX 79401
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 53 hotels in Lubbock
Price range (per night): ₹7,112 - ₹12,779
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
West Texas' premier hotel address. The Holiday Inn Lubbock-Hotel & Towers offers all the amenities you expect from Holiday Inn combined with the West Texas hospitality that has made Lubbock legendary. Located in downtown Lubbock, we are convenient to Texas Tech University and the Lubbock International Airport. The historic Depot Entertainment District and the Broadway Strip are just minutes away. Your pleasure is our business at the Holiday Inn Hotel and Towers. ... more   less 
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