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All 53 Lubbock hotels

Hampton Inn & Suites Lubbock Southwest

2.5 of 5
5614 Englewood Ave, Lubbock, TX 79424
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Hampton Inn & Suites Lubbock Southwest
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Ranked #2 of 53 hotels in Lubbock
Most recent review
4 of 5 stars Reviewed 11 June 2013
Emily J Dallas, United States
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148 reviews from our community

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Date Rating
Dallas, United States
1 review
4 of 5 stars Reviewed 11 June 2013

Rooms were nice. Should have a bathtub. Nightshift attendants were wonderful as they stayed until breakfast was served. Great attitudes. Location is not optimal if going to Tech, and price is steep compared to other Hampton properties.

Review collected in partnership with Hampton

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1 review
5 of 5 stars Reviewed 9 June 2013

I booked into the Hampton Inn Lubbock to follow a long haul flight from London Heathrow to Lubbock at the end of my vacation. The previous night I stayed at the 4 star Sheraton Hotel at LHR. The difference was like night and day; the staff were friendlier, the rooms better and cleaner and the value for money by comprison... More

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Waco, Texas, United States
1 review
5 of 5 stars Reviewed 9 June 2013

I have stayed at this hotel several times, both on business and for pleasure. I can honestly say that the staff has to be one of the best I have ever encountered. Everyone is courteous and very helpful. Be sure and ask for Kimmy if you need anything overnight or in the morning, she is an absolute gem. The hotel... More

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CHRISTINA G, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review
11 June 2013

Thank you for your review of our hotel! I am so glad that you enjoyed your stay and that Ms. Kymmy was helpful! She truly is a gem, and I will let her know to keep up the good work! Next time you make a trip to Lubbock, we hope you will stay with us again! More

Dallas, Texas
Top Contributor
61 reviews 61 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 June 2013

I have stayed at this location Hampton Inn and have given it great reviews in the past - in fact, I would say it is the BEST Hampton Inn I have ever stayed in and we are Hilton Honors guests. This trip, however; the housekeeping was up vacuuming the room above us before 7:00 a.m. This was my morning wake-up... More

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See 6 more reviews by eatsleeptour for Lubbock
CHRISTINA G, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review
11 June 2013

Thank you so much for your review of our hotel! I am glad you enjoyed your stay with us; however, I do apologize for the housekeeping staff waking you up early on vacation. I will relay the message to our head housekeeper, so this doesn't happen to you, or any other guests in the future. Once again, thanks again for... More

Houston, Texas
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 27 May 2013

I had read a lot of really positive reviews of this hotel so I booked it right away. Overall it was a good hotel and the staff was very nice. When we got to our room (about 3:40 PM) the door was somewhat ajar. I noticed the cleaning staff was 2 rooms down so I went over and asked them... More

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See 5 more reviews by Gayle880 for Lubbock
CHRISTINA G, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review
11 June 2013

Thank you for taking the time to write a review of our hotel! I do apologize for the cleanliness of your room. When you come back in December, we will do whatever we can to show that this was, in fact, an isolated incident. Thanks again for your review, and we look forward to your next stay! More

Panhandle TX
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 25 May 2013

I like staying here, but it's a bit pricey. My room was $179 per night incl taxes & etc. However, the people here are extremely friendly and helpful. The breakfast and the evening snacks are terrific and help offset the room cost. Most recently, I stayed in room 214. The room was spotless and comfortable with the exception of a... More

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CHRISTINA G, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review
11 June 2013

Thank you so much for your glowing review of our hotel! I am so glad that you were pleased with our staff and our cleanliness, we pride ourselves on both. Making guests like you happy is what our business is all about! We look forward to your next stay with us! More

Fort Worth, Texas
1 review
5 of 5 stars Reviewed 23 May 2013

The entire staff from the kitchen to the front desk greeted and spoke with us every time they saw us. There was trouble with our door lock and "Stu" from housekeeping was right there to insure the repair was timely. Stu frequently engaged in conversation and made sure that everything was satisifactory with our room. Stu is a valued employee.

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CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review
26 May 2013

Thank you for your review. Here at our hotel we are very happy to hear to hear that you had an enjoyable stay with us. We are all about Satisfaction Guaranteed and I will let Stu and the rest of the team know that they helped make your trip great! We hope to see you again soon. Safe Travels from... More

1 review
5 of 5 stars Reviewed 17 May 2013 via mobile

The staff really separated this hotel from any other business trip stay. Look for Jonathon, Todrick, Kymmie, and Lupe - great staff that made a work week stay feel a little bit like home. Plus, the afternoon spread they put on was great, added real value to the stay. My group will be back!

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CHRISTINA G, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review
20 May 2013

Thank for your most recent stay and thanks for taking the time out to give our property a great review. Here at our property we are excited to have the chance to make your group’s stay with us the best it can possibly be! We value the business your organization provides us! If there is anything we can do to... More

Dayton, United States
1 review
5 of 5 stars Reviewed 15 May 2013

This hotel was not only clean and neat but the staff truely know the meaning of customer service. They are very attentive to the customers needs and it was a truely refreshing experience. Not only should the staff be praised but who ever trained them got it right.

Review collected in partnership with Hampton

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CHRISTINA G, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review
21 May 2013

Thanks for taking the time to give us a great review and thanks for your most recent stay. Here at this property we are all about Guest Satisfaction. Our number 1 priority in our Management style is in fact training, being that true leader, and having our team be a direct reflection of us. We believe in order for our... More

Stamford, Connecticut
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 13 May 2013

Great hotel awesome staff, superior customer service. Even called the diamond line while there to compliment the staff. Suites are nice size with nice set up as well easy to get to convientient to other places.

Was this review helpful? Yes 1
CHRISTINA G, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review
14 May 2013

Thank you for your most recent stay and thanks for taking a moment to share your experience. I am happy to hear that you were able to experience the warmth of our HAMPTONALITY. My staff is truly the BEST, they all love what they do and they're always willing to better themselves to help make our guests stay as comfortable... More

 
 
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Additional Information about Hampton Inn & Suites Lubbock Southwest

Also Known As:
Hampton Inn & Suites Lubbock Southwest Hotel Lubbock
Hampton Inn And Suites Lubbock Southwest
Hampton Inn & Suites Lubbock Southwest Hotel
Hampton Inn Lubbock
Lubbock Hampton Inn
Address: 5614 Englewood Ave, Lubbock, TX 79424
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Lubbock
#3 Business Hotels in Lubbock
Price range (per night): ₹7,031 - ₹14,177
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Hampton Inn and Suites is a very nice elegant place of stay for all types of travelers whether you are family traveling to get away or visiting family here or you are here for business. We offer a Deluxe Continental Breakfast with an on site hostess. Very friendly and helpful staff to help accommodate you and meet your expectations. ... more   less 
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