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TownePlace Suites Lubbock

2.0 of 5
5310 West Loop 289, Lubbock, TX 79424
Hotel amenities
Ranked #33 of 51 hotels in Lubbock
3.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    5
    4
    3
    4
    2
Date Rating
ReadyBetty
Fort Worth, TX
Reviewer
4 reviews
1 helpful vote
3 of 5 stars Reviewed 30 October 2011

For over $100.00 a night in Lubbock, this place should be better. I have stayed in less expensive Marriott hotels in larger touristy cities, in which the Marriott hotels were much nicer. The pros:This place offers clean rooms with a nice small kitchen area which has a full sized coffee pot! The cons: certain basic things need attention. The bathroom... More

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AustinTrainRider
Austin, Texas
Reviewer
4 reviews
2 helpful votes
2 of 5 stars Reviewed 29 July 2011

We stayed one night in a 2 bedroom suite - the place is dirty. The kitchen utensils and other cooking stuff were missing. The light and vent fan on top of the stove didn't work. The sofa and carpet were dirty and very old. The hotel seemed to be a run down property. It needs major work/upgrade. I stayed in... More

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AHunta
NH, USA
Reviewer
5 reviews
26 helpful votes
5 of 5 stars Reviewed 27 July 2011
1
person found this review helpful

We went to Lubbock for my sister's wedding and her fiancé suggested this place. We arrived at the hotel a bit early for check in, but accommodated easily by the front desk. They gave us our key and just as we arrived we got a call advising they gave us the wrong room. They delivered the new key, but had... More

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Megm789
San Antonio, TX
1 review
1 of 5 stars Reviewed 4 March 2011

This hotel was not a good experience for me. My husband and I went to Lubbock for the weekend. We came from San Antonio, and showed up on Friday night at midnight. We had reservations and the hotel was full. Exhausted, we went up to our room and put our key in...surprisingly, the room was already occupied! We went back... More

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LubbockTownePlace, Director of Sales at TownePlace Suites Lubbock, responded to this review
7 March 2011

Thank you very much for your feedback regarding the TownePlace Suites by Marriott in Lubbock, TX. We take very seriously the opinions of our guests, and value their feedback tremendously. Over the course of this year, the hotel has experienced many positive changes, and particularly an increase in our ranking within Marriott's guest satisfaction survey system. We have recognized the... More

brm2011
Reviewer
3 reviews
2 helpful votes
4 of 5 stars Reviewed 23 January 2011

Saw nothing to indicate what some of the negative reviews referred to... but were not picky people. My wife just wants a clean bathroom and clean sheets.... I think we might have ended up with a handicapped accessible room? The bathroom was especially roomy. I liked it, though. Young guy working the front desk might be new. More

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MelissaRaceRunner
Omaha
Senior Contributor
23 reviews
6 helpful votes
5 of 5 stars Reviewed 26 November 2010

We loved our suite - every room has kitchens, and they are cozy clean rooms. This is our second time staying at Towneplace suites, and both times we've noticed how friendly and efficient the whole staff is. We like that breakfast is free. The only downside during this stay is that there were 3 dirty spoons in the drawer... Only... More

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mickir
Georgetown
Senior Contributor
30 reviews
23 helpful votes
4 of 5 stars Reviewed 15 October 2010

I stayed here 1 night on a business trip to Lubbock. The room was nice and the amenities were great. The staff was very friendly and the location was perfect for where I was going. Starbucks is close. More

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TravelerAnon
USA
1 review
1 of 5 stars Reviewed 3 February 2010

Don't be fooled by the older reviews of this hotel. We stayed there 4 or 5 years ago and it was nice and clean at that time but that is no longer the case. The corridor walls are filthy, as is the carpeting. We had a 2 bedroom suite. Actually we checked out several 2 bedroom suites and couldn't find... More

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TownePlaceLubbock, General Manager at TownePlace Suites Lubbock, responded to this review
23 August 2010

Thank you very much for your feedback regarding the TownePlace Suites by Marriott in Lubbock, TX. We take very seriously the opinions of our guests, and value their feedback tremendously. Over the course of this year, the hotel has experienced many positive changes, and particularly an increase in our ranking within Marriott's guest satisfaction survey system. We have recognized the... More

zapataii
Dallas, Texas
Contributor
18 reviews
9 helpful votes
2 of 5 stars Reviewed 7 June 2009

I'm a Marriott guy, and boy what a disappointment. The carpet in the hallway, walls in the hallway and room were filthy. When I checked in, the bathroom hadn't been swept and the toilet was stopped up. Little did I know that they don't even mop the floors here. They use an oversized lint roller to clean the floors. Not... More

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YoostonTX
Houston
Top Contributor
54 reviews
60 helpful votes
4 of 5 stars Reviewed 21 January 2009

Stayed here for free on points - since we stayed for free, I am a bit more lax in my review. We got a 2 BR suite here, which was ideal for 4 adults and one infant. The rooms had decent storage space and were just the right size for a 2 night stay. The kitchen had a dishwasher and... More

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TownePlace Suites Lubbock Also Known As

  • Lubbock Towneplace Suites
Address: 5310 West Loop 289, Lubbock, TX 79424

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