From the time I entered till the time I left--with cookies in hand--I was attended very well. Friendly and very helpful staff--Andy was just marvelous--drew me a map to my destination--kind and caring. The room was well appointed and decorated, extremely clean. Breakfast was great--stayed an hour enjoying the coffee and conversation. Everything condusive to a good stay. Only difficulty... More

very accommodating and friendly. Susanne was very cooperative when the room reservation when the room reservation didn't meet what I had reserved so she made it right without any of the usual hassle. Great stay. More

Had a great experience with this hotel. starting with excellent customer service with check inn and then when we got to the room was amazed with the room. Clean and very roomy. Excellent room service as well. Thanks More

I travel here for business trips and must say that compared to other options out there, this place has exceeded my expectations. Their rooms were clean and the staffs were extremely helpful. I must also recommend waking up early to grab their breakfast. I will be returning to the site in a few weeks and will be staying here again. More

I've stayed at this hotel many times over the course of many years. It’s usually well maintained and a good value. Recently I’ve started noticing little things like loose bathroom tiles and fraying towels. Last visit our room did not have hot water. Had lukewarm water the first morning and did not mention it. When I mentioned it to the... More

Great hotel,nice and clean,staff real friendly.Big rooms for big familys. More

The HI Express in Lubbock is certainly adequate. Nice and clean, but nothing special. Filled up when Texas Tech plays at home. Stayed 10/16 on our driving trip to Colorado. More

Great hotel for the money. Very large room, with fridge and microwave. Bed was a bit firm for my liking but it felt very new. HUGE(at least 42") flat screen TV, Wireless internet worked flawlessly. Staff very friendly and knowledgeable. Easy access to Highways and to TTU. Room was very clean. Good (free)breakfast in the morning More

Stopped here after a very long day of driving. The staff got me right into a room despite not having a reservation. The room is large with refrigerator and microwave. The TV is not flat-screen. Wireless internet works great, even on the second floor. The room has a few cleanliness zings - dusty drapes, sticky spots on the carpet, stained... More