First, this is not a nasty hotel, a dump, or anything like that. The poor rating is because of the price and the brand, expectations are not met. The service was poor. I checked in behind another group. The service was slow getting them checked in and not very friendly whatsoever. When they asked if there was anywhere they could... More

Nice, clean, quiet. Lots of reviews here state this is an average Fairfield Inn, which is an accurate- but not derogatory statement. Fairfield is consistent, which is what I like. Everything was clean and comfy, nothing was broken, etc. Staff was very friendly. Breakfast was good. Directly in front of hotel is an Outback, Cheddar's, ihop, & Jason's deli. Hotel... More

Only average for a Courtyard. Needs to upgrade the towels they are almost like sandpaper. More

I agree with the others, there's nothing fancy about this hotel. It was clean which is great, the food wasn't too bad although the dining room is VERY small. The elevator is kinda small, but this is Lubbock we are talking about. It has good access and restaurants around it and it's convenient to most of what you need in... More

There is really nothing that sticks out about this hotel that can be highlighted. It is relatively inexpensive, so if you are looking for a hotel with no bells and whistles, then it may should be considered. It has your standard bed and bathroom, has easy access to the main highway and is located next to a few restaurants. I... More

I've stayed at this hotel a few times during trips to Lubbock. The remodel has much improved the overall look and feel of the room. I stay here on business generally. The front desk folks are usually very friendly and efficient. The lobby is typical of older FIs, small with some older furniture. The room features newly (within the past... More

I've been working at staying at Marriott properties, mainly due to my Rewards points, etc... so I get to enjoy both the good and the bad/older properties in the Marriott Family of hotels. As a general customer, I would say this hotel is extremely average.. if not a little under average. Upon checkin, I had to make conversation with the... More

We were in Lubbock with a family member receiving cancer treatment. The rooms were very clean and comfortable. The hotel is located close to many restaurants and very convenient for shopping. The staff at the front counter as well as housekeeping went above and beyond to make sure our stay was very comfortable. As we left the hotel and were... More

Room was clean, however the carpet and bathroom needed updating and the air conditioner unit was very loud. Average continental breakfast. Staff average. Would recommend checking your bill on leaving the hotel. We were charged double for each night we stayed. Otherwise, good location, restaurants within walking distance, and indoor pool clean. More