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BEST WESTERN Regency Inn & Suites

2.5 of 5
707 N Access Road, Longview, TX 75602
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BEST WESTERN Regency Inn & Suites
Ranked #19 of 29 hotels in Longview
4.0 of 5 stars 9 Reviews
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9 reviews from our community

    Trip type
Traveller rating
    7
    0
    0
    0
    2
Date Rating
Grand Bay, Alabama
1 review
1 of 5 stars Reviewed 1 April 2012

I have stayed at this property 3 times in the past year. The first 2 stays were fine. On my last stay I was overcharged. First the clerk sent me to a dirty room (door bolted, not cleaned at all), I went back to the desk where she assigned me another room that was clean. After I returned home I... More

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Birmingham, Alabama
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 22 March 2012

This Hotel Is a NIGHTMARE!! They have employee's doing 5 jobs in one, so guest services are non available. Rooms are dirty with hair everywhere. Open the closets and the hairballs fly like tumble weeds in a ghost town. the first night i checked in i was sent to a room, that was already occupied. by a desk clerk who... More

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Dickinson, Texas
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 21 February 2012

Nice room, great service with a smile, super location. More

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See 2 more reviews by Mustang2012 for Longview
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 29 December 2011

All of the staff were very friendly and helpful. Rooms were clean, quiet and nicely decorated. Bed was very comfortable. Breakfast was good with ample items to choose from including waffles in the shape of Texas. Free Wi-Fi was nice also. Better than 3 star hotels we've paid more for. Would definitely stay there again More

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Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 October 2011
1
person found this review helpful

This is an excellent Hotel and the staff was very courteous - but that is what they should be. A new property from the looks of it. We do have a problem with how the property is representing it self. For one, the photo is not of the actual hotel. It is some generic photo from we suppose Best Western... More

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Dickinson, Texas
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 25 August 2011

In town for a family emergency and were able to get a room at the last minute. Had the King Suite which was very spacious, clean, and quiet. Included a microwave and fridge. The staff was amazingly kind during a difficult time for us. Breakfast was good and fresh. Couldn't ask for anything more! More

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Patterson, California
1 review
5 of 5 stars Reviewed 28 July 2011

My family and I stayed at this hotel for the week of fourth of July. The price was very reasonable and our room was super clean. I had asked to extend my stay for a few more days which they did for me. They told me the rate was going to more per night since I did not extend my... More

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dallas,tx
1 review
5 of 5 stars Reviewed 13 November 2010

I have stayed at many hotels for my bussiness travel, but have not stayed at any best western inn that is like this one. (this is lot better then holiday inn express or any hampton inn or any marriott hotels property that i have stayed on my bussiness travel) i strongly recomand every one to stay at this hotel, i... More

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Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 July 2010
1
person found this review helpful

The customer service was exceptional beginning with the call to the hotel two hours before my arrival for a reservation. We had about 30 minutes to change and leave for our event. Rudy assisted me on the phone and at check in. He was very friendly and worked quickly but did not cut corner. He made sure to let us... More

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