I stayed here twice, and each time I made my reservation a week or more ahead, and each time they claimed they lost it. I'm a platinum member and never got an upgrade, or perk. The pool area is just so so, and the same with the breakfast. I'm going to give up on this hotel, and go down the... More

We recently stayed at this property overnight during a dance competition. I was concerned at the proximity to the venue; however, with the Grand Parkway so close and easy to get to it was the perfect place for my daughter and I to stay. There were several good restaurants close by and the morning breakfast was excellent. Nothing bad to... More

I stayed here with the family for a few nights while visiting friends prior to a business trip. The hotel is very clean, and new and the staff were very friendly. The breakfast area is large and great for kids. The room was not huge for having 2 kids with us, but we didnt spend much time in it anyway.... More

The internet is billed as "high-speed" wireless. It is so slow. It takes forever to load a page. Also, we called ahead and specifically said our kids love to swim so it is important that they have a pool that is operational. We were told they did. When we got there, we found out the pool is open but not... More

Very clean, staff very friendly. I came in w/o a reservation, and they were very accomodating. Small breakfast buffet, I didn't get a chance to try it since I had leftover food from the night before. Overall, would gladly stay again.

The hotel's location is easy to find, just off of the highway. The room was expensive for what we received - with a AAA rate and PC Gold standing, we paid $125/night. The bathroom had a huge plastered-over hole in the wall that was left unpainted - tacky. The breakfast did not offer any type of fruit, not even an... More

No way can I explain this in a 200 character minimum. We stayed here the night of our wedding. Called the gentleman working the front desk to ask for directions, he stated he couldn't help us. Then went quiet for a good 5 minutes. Later we called again, desperate, and he finally helped. Said the first time he was with... More

I'm stayed at the Holiday Inn Express in Katy, Tx. And I was the victim of a moral insult from Mr. Jim Hernandez (Guest Services & Sales Manager at Holiday Inn Express Hotel & Suites, Katy TX.); They made ​​extra charges to my credit card (around $300 usd) and after calling for clarification I was accused of stealing sheets. I've... More

Good value hotel with plenty of dining options nearby. And it is less than a 10 minute drive to Katy Mills Mall. The front counter staff was helpful, and everything was neat and clean. I would definitely recommend this place to anyone looking for a decent rate, and pleasant stay.