Stuck in Dallas for two days during recent tornado/hail storm (April 3rd) we chose the Irving Inn and Suites. The desk and shulltle service were overwhelmed with disgruntled customers due to cancelled flights. The staff did an outstanding job looking after customers needs given the adverse conditions. We felt like we were part of an extended family when we were...
More
This was not our intended hotel, but after a disaster at another Best Western the folks here were very understanding and helpful. They gave us the "manager's special" which was considerably cheaper than any other rate. The staff was super and the rooms were extremely clean. The breakfast could use a little work, but we were very grateful to have...
More
Dear Guest,
We are sorry to hear of your inconvenience at the other Best Western; appreciate your kind words & have passed it onto to our staff. Thank you.
Also appreciate your feedback on our breakfast, clearly an area that needs further work. We will act on it.
More
I am a huge fan of best western in Canada but this place was a dump (time for a reno)...placed us in a room outside the main lobby. The bed spread look like it was from the 80's and most likely had not been cleaned since then. We showered with our flip flops on for fear of whatever was on...
More
Dear Guest,
We sincerely apologize for your experience.
You are absolutely correct in that we are due a renovation, the planning for which is in process. Decor aside, we pride ourselves in the cleanliness of our Property; an area in which we obviously let you down.
Is there anything that we can do for you at this stage? Your satisfaction...
More
Stayed here overnight before catching my flight. Very clean. Nice rooms. Shuttle took us to the airport without problems. My truck stayed there without issues. Didn't use any of the hotels services, since only here for a few hours.
More
I stay at Best Westerns most of the time when I am traveling. This is honestly one of the most disappointing I've ever stayed in. The pluses were the friendly staff and the big room. Now, the minuses, which are many. If you get a queen suite, only 1/2 of each bed is safely usable. One bed is against the...
More
Dear Guest,
We sincerely apologize for your experience.
To address the amenity items that you have mentioned, we will be commencing a renovation of the Hotel in the coming weeks.
Is there anything that we can do for you at this stage? Your satisfaction is important to us; we endeavor to utilize the feedback you have provided to implement improvements.
More
My family was stranded in Dallas during Hurricane Irene trying to get home to Philadelphia area. Airlines advised they did not have a flight for us and suggested we book hotel room for 2 days. We booked at Best Western, Irving, TX for 2 nights. After our first night stay and well into the second day, we managed to secure...
More
I prepaid for this hotel room as part of a flight-hotel package with an online travel agency. The price was *very* reasonable based on the property's distance from the airport (about 2 miles). I was shocked when arrived and found out that the room was a *suite*. It was huge!! There was a king sized bed/TV (not a flat screen)...
More
Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...
More
I stayed here for a couple nights. I was pleasantly suprised by this Best Western (BW). It was well kept and clean, given the slight age. I found the bed comfortable and linens/towels fresh and clean. Bathroom/Shower/tub were equally clean. This is certainly not a Hyatt, Hilton or upper end Mariott, but is very good for the Best Western chain....
More
Dear guest,
Thank you for taking the time and responding with your review regarding your stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and ways to improve, you are helping us deliver a superior experience for you and other guests in the future. We...
More
We stayed here one night before our trip to Disney World because it was close to the airport and offered a shuttle. DON'T WASTE YOUR MONEY HERE! The desk clerks were rude and impatient. When I turned down the sheets for my daughter there were HAIRS in the bed. YUCK. So I checked the other bed and there were HAIRS...
More
Thank you for completing a review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....
More
Although this hotel meets the basic need of a place to stay close to DFW, the beds made it impossible to sleep. They looked clean, but they were hard, lumpy and very old. We had a suite with a king bed and a sleeper sofa for our teen daughter, and the "mattress" on the sofa bed was about 2 inches...
More
Thank you very much for taking the time to post your comments and bringing this to our attention.
I am very disappointed by the problems you experienced during your stay. Our hotel will be undergoing renovations of the guest rooms in the near future. We are also working closely with the airport shuttle company to find ways to better serve...
More
If you own or manage BEST WESTERN PLUS DFW Airport Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
49 Reviews
76 Reviews
