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All 79 Irving hotels »

BEST WESTERN PLUS DFW Airport Suites

2.5 of 5
5050 West John Carpenter Freeway, Irving, TX 75063-2399
Hotel amenities
Ranked #51 of 79 hotels in Irving
3.5 of 5 stars 26 Reviews
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26 reviews from our community

    Trip type
Traveller rating
    5
    8
    4
    7
    2
Date Rating
Gavinnailbender
Senior Contributor
24 reviews
12 helpful votes
5 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

Stayed here overnight before catching my flight. Very clean. Nice rooms. Shuttle took us to the airport without problems. My truck stayed there without issues. Didn't use any of the hotels services, since only here for a few hours. More

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boilers78
mt. cory, oh
Contributor
15 reviews
13 helpful votes
2 of 5 stars Reviewed 11 January 2012
2
people found this review helpful

I stay at Best Westerns most of the time when I am traveling. This is honestly one of the most disappointing I've ever stayed in. The pluses were the friendly staff and the big room. Now, the minuses, which are many. If you get a queen suite, only 1/2 of each bed is safely usable. One bed is against the... More

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Mehul Patel, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
19 January 2012

Dear Guest, We sincerely apologize for your experience. To address the amenity items that you have mentioned, we will be commencing a renovation of the Hotel in the coming weeks. Is there anything that we can do for you at this stage? Your satisfaction is important to us; we endeavor to utilize the feedback you have provided to implement improvements. More

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lindo1319711
Newark, Delaware
1 review
1 helpful vote
5 of 5 stars Reviewed 31 August 2011
1
person found this review helpful

My family was stranded in Dallas during Hurricane Irene trying to get home to Philadelphia area. Airlines advised they did not have a flight for us and suggested we book hotel room for 2 days. We booked at Best Western, Irving, TX for 2 nights. After our first night stay and well into the second day, we managed to secure... More

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OnTheRoadPrincess
Contributor
17 reviews
4 helpful votes
4 of 5 stars Reviewed 7 August 2011

I prepaid for this hotel room as part of a flight-hotel package with an online travel agency. The price was *very* reasonable based on the property's distance from the airport (about 2 miles). I was shocked when arrived and found out that the room was a *suite*. It was huge!! There was a king sized bed/TV (not a flat screen)... More

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BestWesternNorth, Manager at BEST WESTERN PLUS DFW Airport Suites, responded to this review
19 August 2011

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

rogern1
Dallas, TX
Reviewer
5 reviews
1 helpful vote
4 of 5 stars Reviewed 21 June 2011

I stayed here for a couple nights. I was pleasantly suprised by this Best Western (BW). It was well kept and clean, given the slight age. I found the bed comfortable and linens/towels fresh and clean. Bathroom/Shower/tub were equally clean. This is certainly not a Hyatt, Hilton or upper end Mariott, but is very good for the Best Western chain.... More

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BestWesternNorth, Manager at BEST WESTERN PLUS DFW Airport Suites, responded to this review
25 July 2011

Dear guest, Thank you for taking the time and responding with your review regarding your stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and ways to improve, you are helping us deliver a superior experience for you and other guests in the future. We... More

blair_ranea
Ardmore, Oklahoma
1 review
2 of 5 stars Reviewed 16 May 2011

We stayed here one night before our trip to Disney World because it was close to the airport and offered a shuttle. DON'T WASTE YOUR MONEY HERE! The desk clerks were rude and impatient. When I turned down the sheets for my daughter there were HAIRS in the bed. YUCK. So I checked the other bed and there were HAIRS... More

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BestWesternNorth, Manager at BEST WESTERN PLUS DFW Airport Suites, responded to this review
25 July 2011

Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

readinJC
Encinitas, California
Senior Reviewer
6 reviews
2 helpful votes
2 of 5 stars Reviewed 19 April 2011

Although this hotel meets the basic need of a place to stay close to DFW, the beds made it impossible to sleep. They looked clean, but they were hard, lumpy and very old. We had a suite with a king bed and a sleeper sofa for our teen daughter, and the "mattress" on the sofa bed was about 2 inches... More

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BestWesternNorth, Manager at BEST WESTERN PLUS DFW Airport Suites, responded to this review
28 April 2011

Thank you very much for taking the time to post your comments and bringing this to our attention. I am very disappointed by the problems you experienced during your stay. Our hotel will be undergoing renovations of the guest rooms in the near future. We are also working closely with the airport shuttle company to find ways to better serve... More

Irongrl
Appleton, Wisconsin
Contributor
16 reviews
6 helpful votes
3 of 5 stars Reviewed 4 April 2011

We chose this hotel based on the fact it was close to the airport and had an airport shuttle since we were only staying one night and flying out the next morning. The hotel itself was clean and comfortable with a fairly decent breakfast . No complaints in that area. There are no restaurants in the area except a Whataburger... More

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altaskier_ny
Long Island, NY
Reviewer
4 reviews
12 helpful votes
2 of 5 stars Reviewed 26 March 2011

The room was spacious, but we had the impression from the hotel web site that we'd have two separate bedrooms in a two bed suite. What we had were two beds plus a sofa, all in one room. We waited 25 minutes at the airport for the shuttle at 11:15 pm, and the next morning we spoke with another family... More

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BestWesternNorth, Front Office Manager at BEST WESTERN PLUS DFW Airport Suites, responded to this review
7 April 2011

Our 24/7 complimentary shuttle service runs under schedule and our waiting time to reach the Terminals is 20 minutes, which we inform to all customers. More

sacral
Minnesota
Contributor
13 reviews
2 helpful votes
4 of 5 stars Reviewed 11 March 2011

Pros: Huge Texas style rooms, plenty of amenities such as free shuttle from airport, fridge and microwave in room, couch and center table, king size bed. Cons: Pathetically slow internet speed, extremely slow wi-fi. My 3G network works 5 times faster than their wi-fi. On checking their speeds I found it to be 0.08 Mbps only! :( Overall: little pricey... More

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BestWesternNorth, Front Office Manager at BEST WESTERN PLUS DFW Airport Suites, responded to this review
7 April 2011

We are periodically checking our internet speed and is always equal or greater than 0.65 Mbps. Sorry for the inconvenience, we are working to increase it to 1.5 Mbps. More

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BEST WESTERN PLUS DFW Airport Suites Also Known As

  • Irving Best Western
  • Best Western Irving
Address: 5050 West John Carpenter Freeway, Irving, TX 75063-2399

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BEST WESTERN PLUS DFW Airport Suites
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