This hotel has a lot of potential. The product quality is great, however I felt like no one really cared. I get that it's select service so I wasn't expecting the world but I did expect for Starwood employees to go above and beyond. When we asked for tape they couldn't find any... Really? The door to the fitness center...
More
Thank you for choosing to take a moment and share your recent experience with us, you are correct when you say we "can do better" than the situation you described. I do apologize for any substandard service you received, this is certainly not the norm for us. Rest assured I will be sharing your feedback with our entire team as...
More
I started staying at the aloft in las colinas in November for business and have enjoyed every minute of it. I was given a queen accessible room, which is their biggest room, I wasn't to fond of it to begin with. Being a business traveler the long desk really help organize my work.
All in all the desk staff was...
More
We are honored that you chose to make us your home away from home! DeeDee, Steven and the rest of the Team will really enjoy reading your review! Thank you for giving us the opportunity to meet your needs while in town, we hope you will come back and see us soon!
More
Great place to stay as always. Staff is helpful and it is a great locale. Thanks again.
More
Sergio will very much appreciate your compliment, thank you for taking a moment to recognize him! Please come see us again soon!
More
my husband and I stay here about once a month for what we like to call our mini vacations. And we have always left very happy. the rooms are very modern and contemporary not everyone's style but we love them. the over all staff are welcoming and full of knowledge on where to get the best food in the area....
More
Wow! Thank you for spreading the word about your experiences with us, we are happy to be a part of your mini vacations! Please let us know if there is ever anything we can do to make your time away even more enjoyable!
More
I booked my room at the Aloft Las Colinas in Irving, TX through hotels.com for 3 nights starting 12/12/11. I was traveling to Dallas for work, as my company has a site there and I, along with many other individuals from my company, frequently visit there. I arrived late in the evening on 12/12 and as I was checking in,...
More
I thought I would take a moment to thank you for bringing this matter to my attention. It was a pleasure speaking with you and I certainly hope I have resolved the situation to your satisfaction. Please feel free to contact me at any time if I may be of further assistance.
More
Unbelievable. I arrived at 10 pm looking forward to a good sleep before some meetings the next day but was told by the rude person at the front desk that they didn't have my confirmation on file. Despite having a confirmation number they had no room for me and did not even offer to help (help find a room somewhere...
More
I am very sorry to hear about your brief experience with us, totally unacceptable. I apologize for the inconvenience we caused you during your time in Las Colinas. Please feel free to contact me directly if you would like to discuss this further, I would certainly welcome the opportunity to speak with you.
More
Great location if you need to be near the airport, consistent and great service.
More
Thanks so much for staying with us and sharing your experience with the traveling public! I will be sure to share your positive review with our Talent, they really appreciate being recognized! We will see you soon!
More
My wife and I stayed here simply because of the price. There were a host of hotels we could have chosen but decided to stay here because of a special rate of $62 a night. I have to admit the design of the hotel is truly modern but I enjoyed our stay. The rooms are small but the bed was...
More
Thank you for taking the time to really paint a picture of your stay with us. It sounds as though you, and especially your wife, enjoyed your time here! We do hope you will come back soon!
More
We've stayed at the aloft in Chicago also; the place in Irving is located near the DFW and close enough to dallas to travel to and from the city and other site.
More
Thank you for staying with us in both Chicago and here in Las Colinas! Very glad to hear you found our location so convenient! Please come back soon!
More
This is such a weird place, it is almost an out of body experience staying at an Aloft. But it is very close to my meetings and I am loyal to Starwoods, and the price was decent. I arrived late, around 10:00 so it was check-in, wash-up and sleep.
The lobby has a floating check-in desk and I was quickly...
More
Thank you for staying with us during your recent business trip into the area, we certainly appreciate your loyalty to Starwood! I do hope that you will decide to visit again, as many of our guests of all ages really seem to enjoy their time with us more and more with each trip!
More
117 Reviews
203 Reviews
34 Reviews
