I woke up and was rudely awakened to no hot water on Tuesday. I notified the front desk and they said other complained - I assumed this was a one time event and as a seasoned traveler I was willing to overlook a single issue. I woke up the next day (Wednesday) and was rudely awakened to no hot water,... More

Wonderful location. Large and clean rooms. Friendly staff. Good fitness room. Definitel recommend, though will say WIFI and valey pricing is steep. More

I wanted to express how helpful and delightful Jolit was during my stay in houston. I had a hard time with my computer and she was so patient and sweet to go through all the settings and have my computer restored. I travel 70% of the time and always appreciate a bright young professional. 'She made my night much better... More

I travel quite a bit to Houston and have stayed in numerous hotels throughout the city. No hotel, however, has yet to compare with the great value of the Westin Oaks. The hotel is conveniently situated in the Galleria, just a few minutes drive from pretty much anywhere one would need to go in Houston. The rooms are extremely comfortable... More

We love to stay here for a fun weekend getaway, especially when it is a spontaneous decision to shop, eat, and stay over night. Westin Oaks has last minute or Friday specials most of the time, and it makes the treat even sweeter. Check their website before picking a subpar hotel that adds parking fees,etc. Great to park free, stay... More

I recently visited Houston for business & found myself at the Westin Oaks @the Galleria Mall. For starters, don't confuse this place with the Westin Galleria, which is also at the mall, but on the other end...yeah, it confused me, too. This is the Westin next to the Cheesecake Factory. The staff here was EXTREMELY helpful, even with circumstances that... More

I have stayed at this hotel several times and the stay has been very consistently disappointing. The hotel rooms seem as if they are missing something. They charge for everything. I understand paying valet but also another 3 bucks for a garage fee???? Really???? Also valet is very slow and congested due to cabs and galleria pick ups and drop... More

We stayed for several nights over the Thanksgiving holiday at this hotel, and our stay was FANTASTIC! We received outstanding service, excellent accommodations and great value. "Service Express" was prompt to all of our requests (including a request for two doggie heavenly beds), and the restaurant and room service was precise, prompt and of excellent quality. I love this hotel... More

We used to visit other areas in Houston but once we decided to go to the Galleria area, the first Hotel that came to our mind was the Westin, not only because we wanted to be near the Mall, but because we wanted to celebrate our Wedding Anniversary on a Hotel that was worthy. We really find a very convenient... More