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Crowne Plaza Houston Downtown


Hotel class 3.5 of 5
1700 Smith Street, Houston, TX 77002
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Reviews you can trust

67% Recommend
3.5 of 5 stars 40 reviews
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All (40)
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4 of 5 stars
Sugar Land, TX
11 Nov 2009 | Trip type: Couples

The Crowne Plaza in Downtown Houston is a great hotel for a relaxing getaway. It is central to both downtown and midtown activities. The big bonus is that unlike many hotels downtown, the valet parking overnight is not an extra charge. The Temperpedic beds are wonderful. The staff are friendly, attentive and helpful. Terrific hotel. more

Management response from
Tanya Taylor, Sales & Marketing Manager

Thank you for taking the time to share your experience at the Crowne Plaza Houston Downtown! We value your feedback as our entire team works hard to exceed all guest expectations. Thank you for commenting on our location as our Downtown location is the perfect destination for business or lesiure as we are close to many corporations as well as...

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5 of 5 stars
New Jersey
9 Nov 2009 | Trip type: Business, Solo travel

I will stay at this hotel everytime I am in Houston. Just be careful, the hot water is really hot! more

Management response from
Tanya Taylor, Sales & Marketing Manager

Thank you for taking the time to share your recent experience at our hotel. Our staff works hard to exceed every guests' expectations. We look forward to having you as our guest again soon!

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5 of 5 stars
Raymond, Mississippi
4 Nov 2009 | Trip type: Business, Solo travel

My stay was for business. The rooms are really nice and have internet connections. I would really recommend the restaurant there. The food is so good. The room service is great also. The people that work there really make you feel at home. Everyone is so nice. It is located down town, so I do not need a rental car.... more

Management response from
Tanya Taylor, Sales & Marketing Manager

Thank you for taking the time to write about your recent experience with us. We value all guest feedback. Our entire team works hard to create a pleasant experience for all of our guests and I am pleased that you have taken notice. We do have a great restaurant and with our Downtown location we are close to many business...

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1 of 5 stars
colorado
4 Nov 2009 | Trip type: Business

Buyer Beware. This is the worst hotel for the price that I've ever been to. The hot water went out monday morning at 5 am, and wasn't on until noon. The next day, the air went out, and the room was hot and stale. The service is extremely unprofessional, and made us to feel like we were not even here.... more

Management response from
Tanya Taylor, Sales & Marketing Manager

On behalf of the management and staff at the Crowne Plaza Houston Downtown I sincerely apologize for the experience you had while staying with us. The service and conditions you experienced do not meet our standards and we appreciate you taking the time to bring them to our attention. We take your comments very seriously and we value all guest...

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5 of 5 stars
stigs17
23 Sep 2009 | Trip type: Solo travel

Stayed for three nights in early September 2009 for some Astros baseball. Pros: Quiet hotel in SW corner of downtown right off the I-45 with minor weekday construction on Smith St. side of hotel at the time. Top-quality, super-comfortable firm beds with nice assortment of pillows. Personalized welcome letter from GM was a nice touch. John F. on front desk... more

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2 of 5 stars
Houston, TX
20 Jul 2009 | Trip type: Couples

My husband and I wanted a romantic get away for our anniversary; therefore, we went ahead and booked this hotel. The rooms were extremely small, there was only one elevator working, the pool was green, and they charged the wrong credit card. We went out for breakfast, and shopping, and upon our return, noticed the room was not cleaned (I... more

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4 of 5 stars
Bristol, UK
7 Jul 2009 | Trip type: Couples

Hotel was good - rate was attractive, service was excellent. Priority Club gold members get free breakfast. Hotel has free internet access. Only downside is $25 parking ($12 at weekends). There is nothing to do 'downtown' so you have to drive - but i think this is the same wherever you are in Houston. more

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3 of 5 stars
Washington, DC
28 Jun 2009 | Trip type: Business, Solo travel

The hotel was nice. Not excellent - but nice. There was minimal staff and information regarding availability of hotel amenities (the pool, for example) was incorrect. Staff was friendly and did refer to me by name. Elevators were plentiful and fast - no annoying wait. There was no concierge service to speak of, which was particularly disappointing, since Houston is... more

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5 of 5 stars
Louisiana
15 Jun 2009 | Trip type: Family

The staffs were very friendly and it had a homey atmosphere. more

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1 of 5 stars
Louisiana
12 Feb 2009 | Trip type: Family

On arrival toilet was clogged. black hairs were found all around the so called jacuzzi tub (It was only a big tub, no jacuzzi), Ceilng has water damage .Food was disguisting and very pricey! Service elevator kept us up from 11pm to 6am. Beds were horribly uncomfortable. And to top it off there was construction at the hotel. We had... more

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Crowne Plaza Houston Downtown Also Known As

  • Crowne Plaza Houston
  • Houston Crowne Plaza
Address: 1700 Smith Street, Houston, TX 77002
Hotels in Houston Crowne Plaza Houston Downtown
3.5/5.0
40