This was a business trip for me and I was made welcome as soon as I arrived.
Nice hotel and rooms were lovely and cleaned everyday.
Friendly staff on reception especially Nicole who transported me about everyday via the courtesy hotel bus.
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I used to stay here a couple of years ago, and went back because I had fond memories of manager's happy hour I the club room, much like the Marriot Residence Inn happy hour, snacks and drinks were served for a couple of hours at the end of the day. Alas, things have changed and the bean counters have gotten...
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Thank you for taking the time to comment on your stay at The Crowne Plaza Houston Northwest. We take great pride in being able to offer our guest quality service and upgraded amenities exclusive to our Priority Club members. We apologize if this did not meet your standards. Thank you for your feedback about the staff as they strive to...
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I travel every week , and always look forward to my time in Houston, Texas, at the Crown Plaza. From the greeting from Henery at the front desk, calling you by name, to the rest of the staff that just want to make your stay enjoyable. Ordering room service Ali is always cheerful, greeting you with a good hand shake...
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Thank you for taking the time to comment on our hotel team. I take great pride in the commitment of the team members such as Henry and Ali.
Also, thank you for your patronage and I believe you will meet other team members as friendly on your future visits.
David Comerota
General Manager
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we spent 3 nights here & I must say the front desk staff were beyond cool & very patient. Beds were comfy & clean & the wifi worked well. I was extremely content with the entire duration of our stay! any room with a balcony & an awesome view over looking the city works for me!
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I am happy to hear that you enjoyed your guest room and was comfortable throughout your stay.
The front desk team is committed to helping our guests enjoy their stay.
I look forward to your next visit to the Crowne Plaza Houston Brookhollow.
David Comerota
General Manager
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When enterenting the motel after a long day, Rizwau, Henry, and Nichole always made a special effort to say hello and asked if I had a good day. When ordering room service Ali brought my food every night and was very professional and polite. I for got to put my breafast order on the door twice and I talked to...
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I want to thank you for your business and your continued support. I am pleased that you find the staff friendly and caring. I am proud of the hotel team and realize that people at the hotel make the difference.
I look forward to your future visits to the Crowne Plaza Houston Brookhollow.
David Comerota
General Manager
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This is my second time staying here. The first time I came for price/location (my company booked it because our usual place was full). I was so impressed by how nice the hotel was and how great the rooms were, I was looking forward to coming back. I was happy to see Henry at the front desk again: he treated...
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Thank you for taking the time to comment about your stay at the Crowne Plaza Brookhollow.
I am happy to hear that you were looking forward to returning to the hotel. The entire hotel team is dedicated to making the guests' feel comfortable and welcome.
I have passed on your comments to Henry and congratulated him on a job well...
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Recently I stayed at this crowne plaza location for 4 days.
The service was outstanding and the property was great. The front desk team was one of the best I've encountered in a year and they were very attentive and informative.
I would highly recommend this location if you are a frequent traveler that prefers a high level of service....
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Thank you for your comments on your recent stay at the Crowne Plaza Houston Brookhollow. I am glad that you received attentive service since we strive to provide every guest with an enjoyable experience.
I look forward to your next visit to our hotel. Again, thank you for your feedback.
David Comerota
General Manager
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Most of the staff provided over the top customer service. Miss Aurelia at the front desk was amazing. She has a great sense of humor, and she just made you feel "at home' I'd also like to say that Stanley, the concierge was more than accommodating. He was always offering to take you anywhere you wanted to go. In fact,...
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Thank you for your comments about your recent stay at the Crowne Plaza Houston Brookhollow.
I have shared your positive comments with Aurelia and Stanley and have congratulated both of them for a job well done.
I apologize for your experience with the server in the bar. Our culture is built on friendly and caring service. I have discussed your...
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We utilized the hotel, venue for our retirement party. Everyone was exception from the GM to the wait staff. Everything from the hotel room to the - room for the Retirement party was "top shelf". They were all professional, friendly, helpful and well informed of our needs. Thank you for making our Reitirement party a success!!! Food was excellent. I...
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Thank you for taking the time to comment on your retirement party. I am happy that you chose the Crowne Plaza Houston Brookhollow to host your special event.
The hotel team is committed to providing a friendly and helpful atmosphere and I am pleased that you experienced this commitment.
I look forward to your next event at our hotel.
General...
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Thanks to the Crown Plaza staff N./W.
I work for the Military and was on leave out of Afghanistan. I missed Christmas, New Year, Anniversary [Dec.31st.] but was
home for my wife's Birthday [Jan.12th.]. I stoped be the Hotel and asked to see a room. Rita and Razwan helped me out. I let them know the room would be fine....
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I want to thank you for sharing your experience at the Crowne Plaza Houston Brookhollow. I am proud that you chose our hotel to celebrate your wife's birthday.
I have shared your comments with Rita and Rizwan and the entire hotel team. Everyone at the hotel is committed to making our guest's stay enjoyable.
I wish you well in your...
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97 Reviews
88 Reviews
79 Reviews
