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All 425 Houston hotels »

Omni Houston Hotel Westside

4.0 of 5
13210 Katy Freeway, Houston, TX 77079
Hotel amenities
Ranked #29 of 425 hotels in Houston
4.0 of 5 stars 101 Reviews
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101 reviews from our community

    Trip type
Traveller rating
    45
    38
    11
    3
    4
Date Rating
Ducati40
Houston, Texas
Top Contributor
98 reviews
282 helpful votes
4 of 5 stars Reviewed 28 January 2012
2
people found this review helpful

Have stayed here several times, and it is still good! Big rooms, great sleeping comfort, very nice to have the turndown service and the complimentary hot beverage served at your door in the morning. Cleaning is good, nice and big towels. It is a big hotel but still quiet. The bar is nice, the bartender is very good. Love the... More

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kchiado5112
Albuquerque, New Mexico
Senior Reviewer
6 reviews
2 of 5 stars Reviewed 22 January 2012

We have stayed at this hotel several times. It used to be a great place to stay. The price was reasonable; however, definitely not worth it. When we arrived, we noticed that the linens were not clean. There was mascara on one of the pillowcases. There was a hair in the coffeepot in the bedroom. The ice bucket had been... More

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Mike McBride, E-Commerce Manager at Omni Houston Hotel Westside, responded to this review
27 January 2012

Thank you for your review of the hotel. I have sent you a message through TripAdvisor so we can address the issues you experienced as they are not typical of our hotel, and do not live up to the expectations we place on ourselves. Thank you for bringing this to our attention, and we hope you will be able to... More

SpGish20
Senior Reviewer
6 reviews
8 helpful votes
4 of 5 stars Reviewed 20 January 2012

I stayed here last summer and was pleased. Nice staff and loved the inside of the hotel lobby. Room was clean and bed was very comfortable. I will be staying here again this summer as well. Already have my reservation. More

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TexasLacey
Texas
Senior Contributor
26 reviews
14 helpful votes
5 of 5 stars Reviewed 17 January 2012

My husband and I stayed at the Omni Hotel Westside for just one night for our anniversary. The hotel is gorgeous and huge inside with many different sitting areas. It gives you the feeling of being on vacation with streams of water filled with huge goldfish and many plants. It had a very soothing atmosphere. Every one on the staff... More

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Mike McBride, E-Commerce Manager at Omni Houston Hotel Westside, responded to this review
27 January 2012

Thank you for the great words about our staff. While we love our hotel building including the sitting areas and fish you mentioned, if our staff was not as great as they were none of that would matter. We look forward to whenever your travels bring you back to Houston! More

cranjee
Singapore, Singapore
Contributor
16 reviews
7 helpful votes
3 of 5 stars Reviewed 10 January 2012

Stayed here while waiting for a room at another hotel. The first thing you notice entering your room is the smell from the Air Con. The rooms are a decent size but not well lit. Good bar where you can watch the sport on an old TV. This is a way over priced Hotel considering it need a real upgrade,... More

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tdnupe
Birmingham, AL
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

I really enjoyed my stay at this location. I have never seen outstanding customer service from a staff before until I stayed here. I received my complementary water from every day, along with green apples with two bottles of sprite. I really enjoyed that. Depending on where your room is located, you might hear traffic from the freeway, which we... More

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Mike McBride, E-Commerce Manager at Omni Houston Hotel Westside, responded to this review
10 January 2012

Thank you very much for your review and we appreciate you choosing us at the Omni Houston Hotel Westside. We hope that whenever your travels bring you to Houston you are able to join us again. Thank you and safe travels! More

susan r
Marble Falls, Texas
1 review
5 of 5 stars Reviewed 4 December 2011

I love staying here! it feels like coming home. Everyone is so friendly and helpful and the ambience is perfect. Room service is amazing. Love it!!! More

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Mike McBride, E-Commerce Manager at Omni Houston Hotel Westside, responded to this review
12 December 2011

There is nothing we can say but Thank You! We hope you are able to join us again soon. More

urmahhero
Virginia - Washington DC
Reviewer
3 reviews
5 helpful votes
5 of 5 stars Reviewed 22 November 2011

Very pleasant place to stay at. My family came in Houston for 4 nights for a wedding. This hotel has probably one of the best customer service staff I've seen. I've been to a lot of places including high-end Carribean resorts. The staff was so nice and accomodative from front desk to everybody on staff. Tip: It's free and easy... More

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Biffofo
Hampshire UK
Contributor
19 reviews
23 helpful votes
5 of 5 stars Reviewed 21 November 2011

I stayed here for a week in October and also held a series of client meetings and workshops here. In 30 years of travelling worldwide I can honestly say this is one of the best hotels i have stayed in. Rooms, service, food, location were all very very good, without fault. The staff were pleasant and took pride in their... More

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Mike McBride, E-Commerce Manager at Omni Houston Hotel Westside, responded to this review
2 December 2011

Thank you for the great words about your stay at the Omni Houston Westside. We appreciate your comments about the staff, as this is the greatest asset of any business. We look forward to your next visit! More

kestep03650
Pinoso, Spain
Senior Contributor
41 reviews
15 helpful votes
3 of 5 stars Reviewed 19 November 2011

Unfortunately we had this hotel booked as part of a business trip so we had no choice but to stay here. Not many positives we can come up with for this hotel. Join Omni Select Guest to get free wifi or pay $9.95 a day The hotel rooms are dark, 4 lamps in bedroom with low level lighting, no overhead... More

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Mike McBride, E-Commerce Manager at Omni Houston Hotel Westside, responded to this review
2 December 2011

Thank you for your review. We apologize that the hotel did not live up to the expectations and the issues with your room type at check-in. We want to ensure each guest leaves satisfied, and while most people do enjoy their time with us, we apologize that we did not meet this for you. Your feedback has been shared with... More

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Omni Houston Hotel Westside Also Known As

  • Omni Hotel Houston
  • Omni Houston
  • Houston Omni
Address: 13210 Katy Freeway, Houston, TX 77079

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Omni Houston Hotel Westside
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