Have always enjoyed the JW. They are very consistent with all services they offer. Check in was efficient. Was a little disappointed with there not being a bell man waiting when we were valet parking; took several minutes for the guys to get one and apparently there was only 1 on duty for a Saturday afternoon. Everything else was ideal! More

After my flight from h**l, i arrived 8 hrs late and jokingly said "now watch my room be gone". No joke, it was. There was a huge storm and both airports had been closed for a few hours, so we had the pleasure of "circling" the airport until it opened back up. By then all flights from everywhere were landing... More

Every December our family stays across from the Galleria at the very convenient J.W. location. It is right across the street from one of the finest shopping malls in this hemisphere. We have been doing this for a number of years and this hotel just gets better. The staff couldn't be more accomodating. The hotel restaurant/bar is great and the... More

My family and I stayed on 1/15/12 and were accommodated in a room with two double beds. They also provided a Pack and Play (infant crib) for our 9 month old daughter which worked well for us. The staff and service were great and the room was well appointed although, for a JW Marriott, the hotel is starting to show... More

O.K. If you have read any of my other reviews I rarely give a bad review and this one isn't all bad...it is just that this is NOT a JW Marriott. It is an ok hotel, it is clean and the service is pretty good, but what they have done is take an average Marriott, put a nice bed in... More

Stayed at the JW Marriot for one night for a Bowl football game with a friend New Year's weekend. For the low price I paid, I was satisfied, but that was about it. The lobby is very small and ordinary. Couldn’t tell you one thing about the décor. Our very small room did have two beds as requested, although they... More

The breakfast buffet staff gave 1st class service. Made us feel welcome. Bellhop and Conceirge service was good. A few names worth commending were Victoria ( F&B) ,Lee ( Front Office possibly?) , Luciano and another lady at Front Desk (can't remember her name). However, the same can't be said of requests which were made through the room phone. Basically,... More

This JW marriott is nice and clean, a BIG plus on their bed linens - very fresh and clean. The room itself is adequate, but you have to ask for refrigerator and hot-water maker - you need these things when you have to stay more than just a couple of days. And that is just it too, you would hope... More

We stayed here for a football game we came into town to see. We lucked out as the Browns were staying here too. The front desk staff were very friendly and super helpful. The rooms were very clean and roomy. Even though the hotel was full, it was still quite quiet. The buffet breakfast was very tasty. The kids loved... More