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All 437 Houston hotels

Hilton Houston Southwest

3.5 of 5
6780 Southwest Freeway, Houston, TX 77074-2102
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Ranked #205 of 437 hotels in Houston
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142 reviews from our community

    Trip type
Traveller rating
    25
    37
    37
    25
    18
Date Rating
A TripAdvisor Member
5 of 5 stars Reviewed 12 June 2013 NEW

The customer service at this hotel is top of the line. Everyone is friendly and helpful. The hotel ambiance is also very quiet k done and serene. I am able to concentrate to get my work done and to rest peacefully to prepare for my next day. The home made omelets are also top of the line.

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A TripAdvisor Member
2 of 5 stars Reviewed 10 June 2013

I had to stay at this location due to business. The experience was very disappointing. The room smelled stale and the cooling system sounded like a tractor engine. The staff was very friendly but didn't make up for the lack of relaxation within the room.

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Pineville, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 June 2013

I'll begin by telling you the rooms & public spaces are great. Always clean, comfortable and what you expect from Hilton. The front desk staff is not what you expect- they were rude upon check-in to me, a Diamond VIP member. After the front-desk lady checked my ID and credit card, the other young male associate looked at me and... More

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Missoula, Montana
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 28 May 2013

I stayed here because the reviews are such a mixed bag I wanted to check it out for myself. I was very surprised. Its a quirky Hilton that has more upside than down. Service and staff is impeccable - couldn't exude more good ol' Texas hospitality. The food/breakfast was very nice. Rooms were good. It's old and the location is... More

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Adelaide, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 28 May 2013

This hotel was an unusul Hilton experience when we stayed there in the third week of May 2013. There were extensive repairs at the lobby and entrance of the hotel that - according to the reception staff - prevented the restaurant from operating. Also, being right next door to a very busy freeway, the noise levels were excessive and not... More

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Top Contributor
92 reviews 92 reviews
24 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 26 May 2013 via mobile

Fast check-in...friendly staff. I love the gym at this place especially the sauna. Great rooms, the beds are so comfortable. The location is the only downside to this hotel. There is plenty of dining in the area. It's just a little far from the galleria for what I wanted

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See 46 more reviews by Runnin26 for Houston
ronald_mader, General Manager at Hilton Houston Southwest, responded to this review
7 June 2013

Greetings and thank you for the positive feedback regarding your recent stay with us. We are proud of the Excellent service that we provide and I will share your posting with our staff. Have an Excellent Day! Ron Mader General Manager More

Austin, TX
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 23 May 2013

I have stayed at this Hilton numerous times this year. I have felt that the hotel is nice and the rooms are very comfortable. The price for this hotel is very reasonable compared to the other hotels in the area and I have opted to stay here for the Hilton points and the location. I have never had any issues... More

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See 3 more reviews by lzfowler for Houston
ronald_mader, General Manager at Hilton Houston Southwest, responded to this review
7 June 2013

Greetings and thank you for staying with us. I am sorry that this stay was not as good as your previous ones. I will follow up on your feedback and assure that each item is addressed. Sincerely Ron Mader General Manager More

Houston, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 21 May 2013

Despite of the chain reputation, great location to work at downtown and Energy Corridor and average facilities, the poor service in the front desk and staff make me unable to recommend at least this specific hotel of the chain.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
ronald_mader, General Manager at Hilton Houston Southwest, responded to this review
7 June 2013

Greetings and thank you for sharing your stay experience. I am so sorry that it was not an Excellent stay. If you would contact me so I can investigate and resolve, I would appreciate it. Regards Ron Mader General Manager 713-977-7911 More

Rotterdam, the Netherlands
1 review
3 of 5 stars Reviewed 16 May 2013

I choosed this hotel for the location: close to freeway and galleria area. The pool is nice, but a lot of noise from the traffic. Staff is nice. My room was very humid. The bar area is nice. You can also have dinner in the bar area instead of the restaurant. Nice when you are alone.

Review collected in partnership with Hilton Hotels & Resorts

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ronald_mader, General Manager at Hilton Houston Southwest, responded to this review
7 June 2013

Greetings and thank you for your feedback regarding your recent stay at our hotel. I am glad that you had a good stay and I also wanted to let you know that if the Galleria area is important to you, we also offer complimentary transportation. Have an Excellent day! Ron Mader General Manager More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 8 May 2013

Nice hotel especially for this part of town. Not that the area is particularly run down, but it's not in a big hotel/tourist part of town. Definitely need a car here (as in so much of Houston) or you walk several blocks along the highway service road to get to the nearest restaurant or anything else outside the hotel. Nothing... More

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ronald_mader, General Manager at Hilton Houston Southwest, responded to this review
10 May 2013

Greetings and thank you for the feedback regarding your recent stay with us. I will look into the telephone issues that you outlines and resolve it. Ron Mader General Manager More

 
 
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Additional Information about Hilton Houston Southwest

Also Known As:
Hilton Houston Southwest Hotel Houston
Hilton Houston Southwest Hotel
Hilton Hotel Houston
Hilton Houston
Houston Hilton
Address: 6780 Southwest Freeway, Houston, TX 77074-2102
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #205 of 437 hotels in Houston
Price range (per night): ₹5,244 - ₹11,987
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Stay at the Hilton Houston Southwest hotel, only nine miles from the Sugar Land business corridor, and 10 miles from downtown Houston. Located just off Highway 59 and two miles southwest of Loop 610, this Houston Galleria hotel is three miles from the prestigious Houston Galleria area and offers complimentary local transportation. Centrally located to Houston attractions such as Reliant Stadium and Minute Maid Park, the hotel is 30 miles from George Bush Intercontinental Airport (IAH) and 18 miles from William P Hobby Airport (HOU). ... more   less 
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