I have been staying at Holiday Inns (and other InterContinental Hotels Group brand hotels) frequently over the last 3 years, and this is the first time I have been disappointed. In fact, I have stayed at this location previously and was pleased with it. This trip, I was disappointed to find this location has deteriorated. The service was mediocre, the...
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Outside pool was green, inside heated pool and spa was not heated, the ice maker on the 1st floor did not work, Had to go get clean towels the 2nd day, the 3rd day the room still had not been cleaned so had to call front desk and ask for housekeeping. The room smelled like rotten feet. The onsite restaurant...
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My room was dirty, the bath was moldy, there were bugs everywhere (cockroaches in the bathtub); there was supposed to be a shuttle - there wasn't, which left me stranded literally on the freeway when the airport shuttle broke down; there was supposed to be a restaurant on property - it was closed; even the in-room coffeepot leaked everywhere. The...
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My husband and I spent four nights here and found the room to be clean, linens changed promptly. We could always find enough to eat on the breakfast buffet and found the gym to be small, but enough to get a decent workout. The location was great for shopping at the Galleria! The service desk people were helpful, which is...
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This was booked from Lagos, Nigeria for the OTC week in May. Didn't know what to expect. The room was really cosy, neat bed sheets, several towels and the convenience like brand new, but what struck me most was the uncanny friendly disposition of the staff members from the beginning to the end of my stay. There is a great...
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I had some nights at this location while being in HOU on a biz trip. The suites are real nice and huge. You have a frige and coffee maker and all of the room is very fancy for a HI.
The lobby and breakfast room is nicelyy fancy styled - this is one of the nicest HI I have stayed...
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Thank you so much for taking time out of your busy schedule to add your comments. We are not perfect, but always working on ways to improve our guest experience. If you have any additional comments, please send them to me at CherylW@roberts-companies. We can't improve ourselves without knowing....Again, thank you for choosing Holiday Inn!
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Booked the room using an online discount website so the name was unpublished until after purchase. Linens were unclean and even had blood stains on the sheets, faulty knobs on shower and took he water forever to get hot. Customer service was good but comfort level was very low!!!!
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We were going to be a couple hours from home at a wedding shower, and decided to book a hotel for the night. Holiday Inn took our bid, and after reading some of the reviews on here was a little concerned. We checked in very late...about 12:30 am and were greeted by a friendly front desk. As we walked into...
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This weekend we where 3 nights at this hotel, since almost all hotels in near the galleria where sold out. We choose this one since their web page says its 2miles from the Galleria and this is very far from the truth since its at least 5 to 7 miles 20 min drive.
The first night, i cockroach climbed up...
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Dear Valued Guest,
As the General Manager I would like to apologize for any and all the problems you incurred while staying at our Hotel. We pride ourselves on going the extra mile for all of our valued guest. I assure you that the service you received is not indicative to how we do business. We missed the mark and...
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i really enjoyed my stay here at the hoilday inn southwest, the staff was excellent and they were very helpful. the reason i was in town was due to a death in my family . The two young ladies that were manager were very out going and helpful as well. i must say i was very impress with them and...
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13 Reviews
4 Reviews
