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Crowne Plaza Houston River Oaks

3.5 of 5
2712 Southwest Frwy, Houston, TX 77098 (Greenway/ Upper Kirby)
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Crowne Plaza Houston River Oaks
Ranked #5 of 437 hotels in Houston
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736 reviews from our community

Traveller rating
    520
    124
    49
    22
    21
See reviews for
Families
94
 
Couples
72
 
Solo
57
 
Business
286
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Aberdeen, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

From the moment i arrived till the moment i left the service was second to none.All staff were very friendly and Mandy as i have seen in several other posts led the way. This was a great location for OTC and the Galleria. It had all the facilities i required to enjoy a stay including an excellent wireless internet connection.... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
21 May 2013

Hello DougG, Thank you for taking the time to share such fantastic feedback! I am thrilled to hear that we won you over with our incredible service! Its great to hear that the reasons for such a wonderful stay was a combination of our service and the great product and services that we provide. I appreciate you sharing your comments... More

1 review
4 of 5 stars Reviewed 17 May 2013 NEW via mobile

I'm still in house and they are wonderful from the bar to the front desk to the staff who are really helpful especially Mandy she saw us in the lobby approached us and asked how our stay was and next thing you know we are getting on the wave having a great time ....Thanks Mandy

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
18 May 2013

Hello fresh2defprince, Wow!! Thank you for such a raving review! I am sure Mandy will be thrilled to know that her new middle name is " absolutely amazing!" That is quite a compliment and I will definitely pass on your kind words to her! We look forward to your return! Take Care, Debbie Hollier More

1 review
5 of 5 stars Reviewed 17 May 2013 NEW via mobile

Ask for Mandy at concierge! She will take great care of you! Conveniently located near galleria! Close to downtown, great breakfast buffet, spacious rooms, friendly staff, awesome business center. Perfect for business stays or a weekend getaway.

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
18 May 2013

Hello freqtrav, Thanks for such fantastic feedback!! It's nice to hear that our hotel & location worked out for your traveling needs. Our hotel has a lot to offer and we have some of the friendliest staff around! Its nice to hear that Mandy was able to assist you and helped make your stay a great one! Best Regards, Debbie... More

1 review
5 of 5 stars Reviewed 17 May 2013 NEW via mobile

Mandy, the concierge was an absolute pleasure! The service was absolutely above and beyond... The hotel was clean, centrally located, and had great access to the freeway! Ask for Mandy if you stay here. She has great recommendations for where to go in houston!

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
18 May 2013

Hello shannonlynne, Thank you for your review!! I am happy to hear that you love our staff, hotel & services. Mandy does offer great recommendations and has great coupons available for our guests. It is nice to know that we won you over with our incredible service! We look forward to taking care of you again! Safe Travels, Debbie Hollier More

1 review
5 of 5 stars Reviewed 17 May 2013 NEW via mobile

Mandy is so helpful!!! So great!! Was very knowledgeable about the area and gave us great connections to restraunts and places to go to :) never had such a friendly concierge in my life, great smile! :)

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
18 May 2013

Hello ebeards1, Wow!! Thank you so much for writing such a raving review about Mandy! I am thrilled to hear that she impressed you so much and she took such great care of you! She loves her job and loves hearing from satisfied guests! I will pass on your gracious comments to her. Take Care, Debbie Hollier More

Houston, Texas
1 review
5 of 5 stars Reviewed 16 May 2013 NEW

Mandy Bates was awesome and helpful. I was not familiar with this town. Mandy was able to give me suggestions on where to go to eat and shop while I was in this city. She ensure that my stay at the crowne plaza was a great experience. She has great customer service and I really enjoyed my stay!!

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
17 May 2013

Hello m c, Thank you so much for sharing your candid comments! I am thrilled to hear that Mandy helped make your stay a great one! She is a wealth of knowledge and loves making sure our guests enjoy Houston! I will pass on your gracious review to her. We hope to see you again soon! Take Care, Debbie Hollier More

1 review
5 of 5 stars Reviewed 15 May 2013 via mobile

Great place. Very easy to get to downtown. Service is awesome! Quite rooms with central ac Mandy is great! Good to see many staff at priority club reception. See lot of regulars, that is a very good sign! Every one is happy!!!!!!!!

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
16 May 2013

Hello janaki0612, Thank you so much for such a fantastic review! I am thrilled to hear that you had a chance to attend our priority club reception. It is a great chance to meet our staff and many regulars, which I see you did! It is so nice to hear that our location works great for your traveling needs and... More

Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 15 May 2013

Hotel had a shuttle to take you anywhere in 3 miles which was convenient . Was close to goodes BBQ restaurant which I can't rate highly enough . Rooms were very nice and the cleanliness was spot on . Had a nice little fitness suite which was nice and guest laundromat which was handy . The staff were friendly enough... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
16 May 2013

Hello Andy-green84, Thank you for taking the time to share your thought on your recent stay. I am happy to hear that you had such a great experience and enjoyed our hotel! I am sorry if you were misinformed about the airport shuttle. That information you were given was correct if you were going to Hobby but it sounds like... More

1 review
5 of 5 stars Reviewed 15 May 2013 via mobile

Great hospitality, friendly and excellent service from all of the people on staff. I like the personal interaction that everyone gives. It helps to feel welcome by everyone involved in your stay, and they make you feel comfortable and at home while visting .

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
16 May 2013

Hello 1mb2013, Thank you for your review. We are so pleased to hear of your positive experience with us at the Crowne Plaza River Oaks. It is so nice to hear that you loved our friendly staff! Your comments were warming and well received by our team. Please come back and see us real soon! Safe Travels, Debbie Hollier More

Houston
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 15 May 2013 via mobile

My stay at the Crown Plaza River Oaks was refreshing, excellent service (Mandy, Debbie, Dimples, Jorge to name just a few) provided awesome service. Facilities are modern and up to date, excellent area around many stores and things to do. I encourage anyone visiting Houston stay at this Crown Plaza

Was this review helpful? Yes
See 3 more reviews by fholts for Houston
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
16 May 2013

Hello fholts, Thank you for your review & recommendation! We appreciate you sharing your thoughts on our hotel, staff & services. It is nice to hear that a few of our great staff was mentioned for their hard work. I will pass on your gracious comments to them. We hope to see you soon! Take Care, Debbie Hollier More

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Additional Information about Crowne Plaza Houston River Oaks

Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston
Crowne Plaza Houston River Oaks Hotel
Crowne Plaza Houston
Address: 2712 Southwest Frwy, Houston, TX 77098
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotels in Houston
#28 Family Hotels in Houston
#34 Best Value Hotels in Houston
Price range (per night): INR4,855 - 11,421
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 
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