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All 437 Houston hotels

Doubletree Hotel Houston Downtown

3.5 of 5
400 Dallas Street, Houston, TX 77002-4777 (Downtown)
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Doubletree Hotel Houston Downtown
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66%
Ranked #169 of 437 hotels in Houston
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198 reviews from our community

Traveller rating
    50
    79
    40
    17
    12
See reviews for
Families
16
 
Couples
39
 
Solo
29
 
Business
91
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
The Bay, United States
1 review
3 of 5 stars Reviewed 10 June 2013

Convenient location, across the street from our office, but for the past year or so, the quality of the stay, and the quality of the food (and menu) has continually deteriorated to the point I just don't want to stay there anymore.

Review collected in partnership with DoubleTree by Hilton

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Houston, United States
1 review
4 of 5 stars Reviewed 10 June 2013

We stayed the weekend of Free Press Summer Fest. The staff is amazing. Not only were they friendly, they were eager to make sure my stay was fabulous. In-room dining was perfect for our trip and texting our ticket to valet was so convenient. Our room was clean and the halls were quiet. A great experience. Highly recommend.

Review collected in partnership with DoubleTree by Hilton

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Dallas, TX
Top Contributor
70 reviews 70 reviews
16 hotel reviews
Reviews in 35 cities Reviews in 35 cities
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed 4 June 2013

This hotel did not know which rooms were occupied. My first room someone was already in the room. My second room another guest was given the same room. Two mistakes like that in one stay and I decided I did not want to stay there and moved to a hotel where my room was my room and not also given... More

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Houston, United States
1 review
2 of 5 stars Reviewed 1 June 2013

The staff was all very nice, but there are no cabs that hang out here and no shuttle service after midnight. The bar closed early and there is no 24 hour room service. I had worked until late in the evening and had literally no way to get food. For $199 for a single night, I could have had a... More

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Minneapolis
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 17 May 2013

We were in town for a convention, so naturally, the place was packed almost every night we were there. We had a top floor room that was quiet and clean. The bar area was open and inviting - service was very good. We ate at the restaurant one night and the food was excellent, even if the decor was somewhat... More

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review
19 May 2013

Thank you for sharing your recent experience with us. I will share your feedback with my team as well. Please keep us in mind on your next visit to Houston Downtown! More

Leesville, United States
1 review
5 of 5 stars Reviewed 15 May 2013

Excellent service. The staff at the hotel restaurant went out of their way to provide outstanding service, and making us feel at home. The food was pricey but the quality of the service more than made up for the price.

Review collected in partnership with DoubleTree by Hilton

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review
23 May 2013

Thank you for sharing your recent experience with us! The words "outstanding service" mean a lot to me and our team. Our goal is to make each stay rewarding for our guest and we did exactly that with you! More

Glasgow
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 May 2013

I enjoyed my stay at this hotel. Nice rooms, fast elevators. Nice bar area. Restaurant is very much that of a business hotel though - lacks any kind of evening atmosphere but the food was very good all round. The service by all staff in the hotel is exceptional also! Two things would stop me staying here in the future... More

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See 4 more reviews by jswp39 for Houston
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review
17 May 2013

Thank you for taking the time to share your recent experience with us. I translated your response and glad to hear there was nothing bad to talk about! See you on your return visit to Houston. More

Dallas
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 14 May 2013 via mobile

Checked in and was told there were no king beds available. In the room, I checked Internet and called 800 number and was assured king rooms were available. While I took business call, my wife went and spoke to manager named Girardo, who proceeded berate and accost her. It is amazing that in 2013, Hilton would employ such an offensive... More

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review
17 May 2013

Thank you for sharing your recent experience with us. I assure you this is not norm. I apologize for the very unfortunate experience that you had at our hotel. Our guests’ health and safety is extremely important to us and we focus a great deal of our time and attention on them. We work closely with a professional pest control... More

Dubai, United Arab Emirates
1 review
3 of 5 stars Reviewed 11 May 2013

I visited Houston during the recent OTC. Trip arranged a relatively short notice and hotel rooms were at a premium. Managed to get a room at the DoubleTree at very high rates. Hotel is looking a bit tired and dated now and could do with a bit of a makeover. Restaurant is very average. The staff are the saving grace... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review
15 May 2013

Thank you for sharing your recent experience with us during the OTC Convention. I will share your feedback on the decor and restaurant with the hotel managers. Also, your kind words to our team. More

Brooklyn, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 10 May 2013

I stayed here one night in the middle of the week for a business trip. I'll start by saying the room was nice enough. It wasn't the swankiest hotel, but clean and comfortable. Now for the bad part: The walls were SO thin that I could hear EVERYTHING going on in the room next door to me. MY headboard was... More

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Doubletree Hotel Houston Downtown
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Additional Information about Doubletree Hotel Houston Downtown

Also Known As:
Doubletree Houston
Houston Doubletree
Address: 400 Dallas Street, Houston, TX 77002-4777
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #169 of 437 hotels in Houston
Price range (per night): ₹7,170 - ₹20,065
Hotel Class:3.5 star (3.5*)
Reservation Options:
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