We had planned on staying here for 2 weeks and actually left a week early. In our short stay, we had bugs (perhaps fleas) in the bed, a broken toilet, NO water pressure, and the front desk refused to give us any clean towels after 4 days. In addition, the hotel smells a mixture of bad cleaning chemicals and smoke,...
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I have stayed at various Extended Stay America's, and certainly my share of 2-star hotels while on the road. I must say that the professionalism exhibited by everyone at this establishment, from my initial check-in, to the various porters, to the check-out, was more in keeping with a 4-star hotel.
Keep in mind that the rooms are slightly smaller than...
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We stayed at the Extended Stay America on Katy Freeway and I don't think we'll go back. It wasn't outstandingly bad, but the property is not well-maintained. Fitness room had aged equipment, with a broken TV. Continental breakfast was cello-wrapped breads and some horrible coffee. The room itself was really spacious, but again, everything looked worn and scuffed. Housecleaning was...
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The room was very clean and quite comfortable for the money. I really appreciated the professional staff and their courtesy. Will stay again.
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We stayed for 2 nights, with small children. The overall hotel is nice, but they need to fire the housekeeping staff. The room we stayed in, the toilet had a thick black ring in it. I had to go to Walmart to buy cleaning supplies before I would let my kids use that bathroom. The front desk lady was really...
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We purchased a combo motel and Hertz (compact) for 10 days,
and paid in advance by credit card. No problems with this
arrangement, though I am not convinced that we saved much
by going through Expedia rather than direct.
We had stayed in a recently refurbished Extended Stay Deluxe
6 months before (in Houston) and were quite pleased. We
"took...
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