This hotel is one of the nicer hiltons that I have stayed at. On arrival I was impressed by the lobby and bar area and the check in staff were helpful and informative. As a diamond member I got free breakfast token and free wifi. The room was a good size with all the usuals you would expect including coffee...
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Dear Valued Guest,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
We appreciate your compliment as us being “once of the nicer Hiltons”. As a Hilton Honors Diamond status guest, we value your loyalty.
We are in the process of upgrading our guest room internet hardware (January 2012) which will improve our signal strength and service our guests...
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I stayed here for a conference, and the Hilton Americas was one of the nicest hotels I've had to stay at for such an event. The room was lovely (and quiet!), and the housekeeping staff made a few special touches like fancy folded towels. The lobby was even lovelier, and the breakfast was one of the best hotel breakfasts I've...
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Dear Valued Guest,
Thank you for sharing your experience at the Hilton Americas-Houston on TripAdvisor.
It was nice to see that you were able to spend some time away from your meetings to enjoy the many things our AAA Four Diamond rated hotel has to offer. Our rooftop deck and pool are great places to relax and see great views...
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if you are expecting to do some work at the hotel, have a skype conversation, or even worse use hulu... there's no way at this hotel. I stayed there in 3 different weeks between november and december: first night complained about this, no correction... second night a week later same issue, a third night the same... even gmail was slow...
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Dear Mr. Forero,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
We are very sorry for the challenges you have been facing on internet while staying with us. We are working on a very good permanent resolution in which all of us will be pleased with.
Thank you for allowing us another opportunity to serve you and we...
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My ever favorite place to stay on work trips. I have stayed in Hilton Americas at least once each month for the last quarter and never had a reason to complain.
The hotel is perfectly located at the tip of Financial District, next to Houston Toyota centre and the House of Blues in case you were an either music or...
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Dear Klarita15,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
We appreciate the time you have taken to provide such detail in the product and services that you are able to utilize when you stay with us.
Our apologies about your internet. We are in the process of upgrading and will soon have a faster and stronger signal...
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My son was graduating from the U of H and our family reserved several rooms for three days. The Hilton Americas - Houston was a FANTASTIC experience. Booked our room via Hilton Reservations and caught a weekend special with Executive Upgrades. The lobby was breath-taking, luxurious, and comfortable (Yes, we sat in the lobby just to unwind with family). The...
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Dear JamesO,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
We greatly appreciate your wonderful feedback and great to hear our AAA Four Diamond rated service and product exceeded your expectations.
Thnak you again for your review and we look forward to welcoming you back.
Regards,
Hilton Americas-Houston
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I stayed in this hotel during a convention. It seems that everyone staying there had the same idea. Microwave and refrigerator. We called ahead to reserve and were told that we would be getting them. Roommate #1 checked in and asked about them and was told we have them within the hour. We didn't. We called housekeeping and they didn't...
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Dear Valued Guest,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
Our apologies for the miscommunication of your refrigerator and microwave request and have looked into and addressed with our team. We have recently increased our inventory of these items significantly and we are confident this will not happen again. We do hope to connect with your via...
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Stayed at this hotel last night. The lobby and common areas were absolutely beautiful.
The front desk person I worked with was terribly condescending and rude, to the point that I would have grabbed my bags and left if the parking garage weren't such a long walk. I bit my tongue and restrained my fist and continued with the check...
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Dear Valued Guest,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
We have addressed the challenges you experienced specifically with the individuals involved. Thank you for providing the additional information we needed via the TripAdvisor private message service.
Mr. Thames, we hope we have another opportunity to provide you with the AAA Four Diamond service the Hilton Americas-Houston...
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Stayed here with a former boyfriend and it was really nice! We booked through priceline and paid $65 a night plus tax which is a steal. The lobby and general feel of the hotel is very classy and modern. We were put on the Hilton Honors member floor which I thought was great since the floow was pretty high up...
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Dear Valued Guest,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
Since your last visit, all of our guest rooms have been completely renovated. We are confident upon your return, you will find great noticeable differences in our guest rooms.
Our roof top terrace and pool are are very popular and we work diligently to maintain the area...
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Our company had our Christmas party for the second year in a row at the Hilton Americas because of their service, hospitality and overall environment. We had about 500 employees attend the party and the food this year and last year was very good for that many people. This is a large hotel and very nice to stay at. We...
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Dear Valued Guest,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
We feel privileged to have hosted you and your colleagues for your holiday party for two years in a row.
As you mentioned, we are conveniently located near Minute Maid Park (Home of the Houston Astros) and the only hotel connected to the George R. Brown Convention...
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My wife and I stayed at the Hilton Americas - Houston December 2011 and was pleased with the acomodations. However, the staff represents another matter. Upon checking in the receptionist offered no greeting, smile or other. Nor did she express gratitude for our business as she brushed us off for another customer. The other matter is with the Conceirge/Valet. I...
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Dear Valued Guest,
Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.
We are very sorry for the level of service you encountered and have reviewed your comments with our team. We pride ourselves on great customer service as the many other reviews have highlighted.
Mr. Angell, thank you for connecting with us in order to restore your loyalty...
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240 Reviews
