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HYATT house Houston/Galleria

3.0 of 5
3440 Sage Rd, Houston, TX 77056 (Formerly Hyatt Summerfield Suites Houston / Galleria) (Great Uptown)
Hotel amenities
HYATT house Houston/Galleria
Ranked #158 of 437 hotels in Houston
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100 reviews from our community

    Trip type
Traveller rating
    33
    35
    15
    5
    12
Date Rating
Houston, Texas
1 review
1 of 5 stars Reviewed 17 May 2013 NEW

I stayed at this hotel last month for 3 nights and when I say the overall experience was awful, I truly mean it. For paying $100/night PLUS $12/night to park (which is absolutely ridiculous to have to pay that for parking), I expected MUCH better service. Where to begin... Less than 5 hours after I checked in, I went out... More

Was this review helpful? Yes
Kaitlyn E, Director of Sales at HYATT house Houston/Galleria, responded to this review
22 May 2013

We would like to apologize for the inconveniences during your entire stay. The General Manager would like to speak with you more about the issues you described. It is our policy to make sure every guest has an enjoyable stay and we would like to have an opportunity to speak with you further. Please call the hotel directly at 713-629-9711... More

Mexicali, Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 9 May 2013

the room has wonderful size, for long stays, with kitchenette fantastic, Nice complimentary breakfast, poor but nice, BUT THE COLD POOL AND THE JACUZZI OUT OF SERVICE WAS TERRIBLE, PLEASE IS A FAMILY HOTEL !!!!!!!!!

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Kaitlyn E, Director of Sales at HYATT house Houston/Galleria, responded to this review
10 May 2013

Thank you for staying with us. We do apologize that the Jacuzzi was out of service during your stay. More

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 7 May 2013

I was truly amazed at the excellent customer service received during our recent trip to Houston. The front desk staff knew us by name and were friendly and helpful. The housekeeping staff smiled and greeted us every time we saw them. It was just a great experience.

Was this review helpful? Yes
Kaitlyn E, Director of Sales at HYATT house Houston/Galleria, responded to this review
9 May 2013

We are happy to hear you enjoyed your stay with us. Thank you for providing a great review. We hope you will stay with us again on your next visit to Houston. More

Singapore
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 21 April 2013

I was on business in Houston, and chose this one for its location. There are many competing hotels nearby. Hyatt House tries to be a bit more like your house, and they have breakfast and a happy hour. This was a good choice for a week+. Staff very friendly and helpful. Internet very good all over the hotel, which is... More

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Kaitlyn E, Director of Sales at HYATT house Houston/Galleria, responded to this review
23 April 2013

Thank you for staying with us. We hope if you are back in the area you will stay with Hyatt House again. More

CEDAR PARK
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 April 2013

We had a really nice stay at this Hyatt for one evening in a two bedroom suite with friends. We really enjoyed having a large kitchen and living room area - and separate rooms and bathrooms for us and our friends. The living area was very spacious with a nice comfortable sectional couch. The kitchen was also spacious. The only... More

Was this review helpful? Yes 1
Kaitlyn E, Director of Sales at HYATT house Houston/Galleria, responded to this review
4 April 2013

Thank you for staying with us. We are happy to hear you enjoyed your stay. I do apologize for the issue with the dirty knife as that is not standard and will be address with the housekeeping department. We hope to have you stay with us again in the future. More

River Oaks, TX
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 March 2013

This is my second stint here and the stay has been excellent both times. Staff goes out of their way to be friendly and helpful, it is mostly very quiet, and it is in an extremely convenient location. There is a contingent of telecom employees here almost all of the time so no worries about kids running up and down... More

Was this review helpful? Yes 2
See 3 more reviews by Michael A for Houston
Kaitlyn E, Director of Sales at HYATT house Houston/Galleria, responded to this review
8 March 2013

Michael A – Thank you for your kind words and for sharing your stay with us on TripAdvisor. We look forward to your next visit to Houston! More

New York, NY
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 26 February 2013

I stayed at this Hyatt as a business traveler to the area. If I were a leisure traveler, and the price was right, I would consider staying here again, but this is certainly not a "full service" business hotel - my bad, for not spending enough time on research. The rooms have kitchens, which are a plus if you want... More

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Kaitlyn E, Director of Sales at HYATT house Houston/Galleria, responded to this review
28 February 2013

Thank you for taking time to review our hotel on Trip Advisor. We appreciate you letting us know how we can improve. You are correct in the fact that we are not a full service property. We are a limited service extended stay location. Most of our guests are with us for 30 days or more. I will touch base... More

Rowlett, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 14 February 2013

The hotel was not bad. The rooms were a little small for a suite. You couldn't really open the door to the bedroom from the inside without some creative manuvering. The breakfast was pretty average for a hotel breakfast buffet. The thing that was a little scary happened in the parking garage. We came back from dinner one night to... More

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See 5 more reviews by Tex_Fam08 for Houston
Kaitlyn E, Director of Sales at HYATT house Houston/Galleria, responded to this review
15 February 2013

Thank you for taking the time to review our hotel. During your stay we had a guest who injured himself in the hotel’s parking lot and 911 was called to make sure the injury was addressed. We truly apologize for the inconvenience of the emergency vehicle, but we needed to make sure the guest was safely taken care of. Please... More

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 23 January 2013

My husband and I were visiting Houston for a wedding, and we chose the Hyatt house because of the location, the outdoor pool, and to have a kitchen in the hotel room. Several of the other guests were staying at other hotels, so we got a chance to see how this one stood up to others in the area. The... More

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Kaitlyn E, Director of Sales at HYATT house Houston/Galleria, responded to this review
25 January 2013

We hope you had a good time while visiting Houston. Thank you for a great review. We hope you will stay with us again in the future. More

Georgetown, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 9 January 2013

My husband and I stay here often and I have been meaning to review it for a while. I am here today because we really had a great experience over the weekend (January 4-6, 2013) and it is time to honor them! The hotel, like any one of us or other hotel, was having some challenges over the weekend. They... More

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See 2 more reviews by PiscesPrincess for Houston
Kaitlyn E, Director of Sales at HYATT house Houston/Galleria, responded to this review
11 January 2013

Thank you for the kind review. We are glad that you had a great stay with us and we were able to accommodate your needs even though our breakfast was being repainted. We look forward to you staying with us again in the future. More

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Additional Information about HYATT house Houston/Galleria

Also Known As:
Hyatt Summerfield Suites Houston / Galleria Hotel Houston
Hyatt Summerfield Suites Houston / Galleria Hotel
Hyatt Summerfield Suites Houston
Hyatt Houston Galleria
Summerfield Suites Houston
Hyatt Houston
Houston Summerfield Suites
Houston Hyatt
Address: 3440 Sage Rd, Houston, TX 77056 (Formerly Hyatt Summerfield Suites Houston / Galleria)
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #158 of 437 hotels in Houston
Price range (per night): INR6,069 - 15,173
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Located within the heart of the Houston Galleria area, the Hyatt Summerfield Suites Houston/Galleria hotel is centrally located in one of the city’s main business districts and top shopping destinations. The hotel is easily accessible to Houston’s Downtown Aquarium as well as popular family destinations such as the Houston Zoo. For business travelers, the Houston Galleria hotel is accessible to corporate offices for Schlumberger, Westlake Chemical, ExxonMobil, Chevron, Technip, Transocean, Marathon Oil, Spectra Energy, Cameron International, Apache, and CSC to name a few. Shopping options include the Houston Galleria Mall and Market Square Historic District. For students and their guests, the hotel is close to Rice University, the University of Houston and St. Thomas University. ... more   less 
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HYATT house Houston/Galleria
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