Hotel did not honor my 'Extended Stay America' coupon discounts which I was relying on. The bill from my room cost twice what I was quoted via the 1-800 reservation number which I had called the day before. This is major error which I cannot afford, and am stuck to struggle through. Also, I had booked this room via the... More

its such a clean and nice hotel. It feels like home, pillows are like feather soft!!! ZZZZZzzzzzz slept like a baby staying here! front desk is awsome, Evelyn and Jocelyn and especially the Manager (forgot his name) but he is great!!! everyone is sweet from housekeepers to front desk. Well kept, clean all the time! If you need anything TRUST... More

After checking in and moving rooms 3 times within 2 days, they finally found a room for me....that had broken appliances, leaking refrigerator and roaches...oh yes roaches..try reaching into the utensil drawer and having your hand covered in roaches...all sizes crawling all over you, your knives, forks and spoons....Thought I was in a bad horror movie. Told the manager and... More

Had a minimum two hour wait from initial try to check in (18:15) before getting keys to my room ( Well past 20:00) Noisy fridge and aircon. Annoying train at 05:00 almost every morning. Did get a free dinner as compensation for the bad checkin.

Ok counted on Trip Advisor and was steered wrong again. Mounds of trash outside(see photo), cigarette butts everywhere outside, changed rooms due to a screaming kid, and we had a room that had broken into prior to our stay. The door could be pushed open from the outside. We were told it would get fixed the next morning. It wasn't.... More

I've experience new bed sheets that are very comfortable. Very clean rooms to perfection. My vacation was restful. Service was great and very nice employees. They serve breakfast that is very tasteful and you should come try.

Had to stay a few til my apartment was ready to move in. The girls were not only pretty! But, they were friendly & helpful... They helped me with everything I needed! I will definitely tell my friends & Family to stay here when they get to Houston! Rooms are clean, really nice!

I had no issues during my 7 month stay with the Extended Stay Willowbrook. Very good staff across the board. Always receptive, coureous and helpful. If anyone I know ask me where to stay while visiting the Willowbrook area, I will recommend the ESA to them without a doubt. James Corkran

I have really enjoyed staying the past 2-weeks at this Extended Stay Hotel. The staff is very nice and helpful. Hotel rooms are clean and the hotel is conveniently located within 10-minutes of the Hewlett-Packard (HP) campus. Several restaurants are within walking distance, including Pappadeaux, Pappasitos, and Whataburger. The neighboring area is very safe and quiet -- one can easily... More