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All 437 Houston hotels

Extended Stay America - Houston - Willowbrook

2.5 of 5
13223 Champions Centre Drive, Houston, TX 77069 (Formerly Homestead Studio Suites - Houston - Willowbrook)
Hotel amenities
Extended Stay America - Houston - Willowbrook
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61%
Ranked #209 of 437 hotels in Houston
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13 reviews from our community

    Trip type
Traveller rating
    6
    2
    1
    3
    1
Date Rating
Mansfield, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 May 2013

Check in was easy. Although getting receipts for everything was kind of a hassle.. Was told that the manager had to print the receipts and he doesn't work on the weekends.. We did eventually get the receipts. The bathroom had roaches in it. The T.V speaker was blown and made a horrible noise. Overall I would not stay here again.

Was this review helpful? Yes 1
Houston, Texas
1 review
3 of 5 stars Reviewed 5 May 2013

Hotel did not honor my 'Extended Stay America' coupon discounts which I was relying on. The bill from my room cost twice what I was quoted via the 1-800 reservation number which I had called the day before. This is major error which I cannot afford, and am stuck to struggle through. Also, I had booked this room via the... More

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Houston, Texas
1 review
5 of 5 stars Reviewed 29 April 2013

its such a clean and nice hotel. It feels like home, pillows are like feather soft!!! ZZZZZzzzzzz slept like a baby staying here! front desk is awsome, Evelyn and Jocelyn and especially the Manager (forgot his name) but he is great!!! everyone is sweet from housekeepers to front desk. Well kept, clean all the time! If you need anything TRUST... More

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Grove City, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 April 2013

After checking in and moving rooms 3 times within 2 days, they finally found a room for me....that had broken appliances, leaking refrigerator and roaches...oh yes roaches..try reaching into the utensil drawer and having your hand covered in roaches...all sizes crawling all over you, your knives, forks and spoons....Thought I was in a bad horror movie. Told the manager and... More

Was this review helpful? Yes 1
Saints01Houston, Manager at Extended Stay America - Houston - Willowbrook, responded to this review
9 April 2013

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you had some pests in your room. In response to your feedback, I am assuring that our pest control company sprays the rooms more often. Thank you again for providing us with your feedback. If you would like to... More

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Senior Reviewer
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2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 21 March 2013 via mobile

Had a minimum two hour wait from initial try to check in (18:15) before getting keys to my room ( Well past 20:00) Noisy fridge and aircon. Annoying train at 05:00 almost every morning. Did get a free dinner as compensation for the bad checkin.

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Saints01Houston, Manager at Extended Stay America - Houston - Willowbrook, responded to this review
22 March 2013

I appreciate you taking the time to write a review of our property. Let me start again by apologizing to you for your unpleasant check in. I too, would have been frustrated and disappointed in if it took more than 10 minutes to check in. However, I can assure you that it is not our standard to have guests waiting... More

Colorado Springs
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 12 March 2013

Ok counted on Trip Advisor and was steered wrong again. Mounds of trash outside(see photo), cigarette butts everywhere outside, changed rooms due to a screaming kid, and we had a room that had broken into prior to our stay. The door could be pushed open from the outside. We were told it would get fixed the next morning. It wasn't.... More

Was this review helpful? Yes 1
Saints01Houston, Manager at Extended Stay America - Houston - Willowbrook, responded to this review
12 March 2013

I appreciate you taking the time to write a review of your experience with us. The trash and cigarettes around the property you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am increasing the amount of trash pick-ups and having a meeting with the staff to ensure that this does not... More

Texas City, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 March 2013

I've experience new bed sheets that are very comfortable. Very clean rooms to perfection. My vacation was restful. Service was great and very nice employees. They serve breakfast that is very tasteful and you should come try.

Was this review helpful? Yes 1
Saints01Houston, Manager at Extended Stay America - Houston - Willowbrook, responded to this review
8 March 2013

Thank you for kindly writing a review of your stay. We are extremely delighted to know that with our hard work, we have accomplished for your stay to be GREAT. We are all just as ecstatic as you are about the rooms and we will make sure that we continue to keep our rooms FRESH so that all of our... More

Fort Worth, Texas, United States
1 review
5 of 5 stars Reviewed 19 February 2013

Had to stay a few til my apartment was ready to move in. The girls were not only pretty! But, they were friendly & helpful... They helped me with everything I needed! I will definitely tell my friends & Family to stay here when they get to Houston! Rooms are clean, really nice!

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Saints01Houston, Manager at Extended Stay America - Houston - Willowbrook, responded to this review
21 February 2013

It is always a wonderful feeling to know that all the hard work efforts from every one of us make someone’s stay more delightful. Whether you are here for work or just relocating rest assured that we will take care of you and we all want you to feel that way. Thank you for staying with us and most of... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 February 2013

I had no issues during my 7 month stay with the Extended Stay Willowbrook. Very good staff across the board. Always receptive, coureous and helpful. If anyone I know ask me where to stay while visiting the Willowbrook area, I will recommend the ESA to them without a doubt. James Corkran

Was this review helpful? Yes 1
Saints01Houston, Manager at Extended Stay America - Houston - Willowbrook, responded to this review
21 February 2013

I would first like to say a big THANK YOU. Reviews such are yours really emphasize to our staff that the work they do is noticed and appreciated by guests. As a team we all work hard to do our part so that as a whole we are successful in creating an enjoyable stay while away from home. Again, I... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 February 2013

I have really enjoyed staying the past 2-weeks at this Extended Stay Hotel. The staff is very nice and helpful. Hotel rooms are clean and the hotel is conveniently located within 10-minutes of the Hewlett-Packard (HP) campus. Several restaurants are within walking distance, including Pappadeaux, Pappasitos, and Whataburger. The neighboring area is very safe and quiet -- one can easily... More

Was this review helpful? Yes 1
Saints01Houston, Manager at Extended Stay America - Houston - Willowbrook, responded to this review
14 February 2013

"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

 
 
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Additional Information about Extended Stay America - Houston - Willowbrook

Also Known As:
Homestead Studio Suites Houston / Willowbrook Hotel
Homestead Studio Suites Houston / Willowbrook Hotel Houston
Homestead Studio Suites Houston
Homestead Suites Houston
Homestead Houston
Houston Homestead
Houston Homestead Suites
Address: 13223 Champions Centre Drive, Houston, TX 77069 (Formerly Homestead Studio Suites - Houston - Willowbrook)
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Free High-Speed Internet Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #209 of 437 hotels in Houston
Price range (per night): ₹3,804 - ₹4,553
Hotel Class:2.5 star (2.5*)
Reservation Options:
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