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All 437 Houston hotels

The Westin Houston Memorial City

4.0 of 5
945 Gessner Road, Houston, TX 77024
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The Westin Houston Memorial City
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89%
Ranked #43 of 437 hotels in Houston
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97 reviews from our community

Traveller rating
    45
    42
    7
    2
    1
See reviews for
Families
11
 
Couples
14
 
Solo
2
 
Business
59
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Auckland
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 June 2013

This was the second time I have stayed at this Westin when in Houston on business and it didn't disappoint. It is nicely decorated, good service and the restaurant has great choices for breakfast. The bar is good too, very good cocktails :-) Did have one day where my room didn't get serviced but it was sorted out. Location is... More

Was this review helpful? Yes 1
See 2 more reviews by Shelley C for Houston
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review
6 June 2013

It sounds like you had a successful business trip, and I was pleased to hear that we were able to play a part in that! Our top priority is to ensure that all of our guests, whether here for business or pleasure, feel comfortable and well taken care of. I will forward your comments on to our staff, and they... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 30 May 2013

I travelled often travel to Houston for work and this is my go to hotel. It is very modern, clean and the staff are helpful. Not everything ran entirely to plan this trip as my room was not made up one day, but after mentioning this to staff it was very speedily remedied. The hotel is connected to the memorial... More

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Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review
6 June 2013

Thank you so much for sharing your review of our hotel and staff. The comfort and satisfaction of each of our guests is our top priority, and I am so happy to hear that you were pleased with your stay with us! I am anxious to share your comments with our staff, as they are also always pleased to hear... More

La Vernia, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 28 May 2013

WOW!!! This place was PERFECT for us...CLEAN, NICE and smells good! Once we parked and went in we didn't have to get back in the car until we checked out to leave. This hotel is attached to Memorial City Mall by a catwalk. We came here for our little girl's birthday and all she wanted was to go to American... More

Was this review helpful? Yes
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review
6 June 2013

Greetings! We are very excited about our American Girl package, and I am so happy to hear that it made for a fun birthday out with your daughter. We are sincerely honored to have been a part of what sounds like a night full of happy memories for you all. Thank you so much for sharing your review. More

Houston, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 21 May 2013

i have been a platinum starwood member for over 12 years, this hotel doesn't seem to care about loyal spg customers, they very rarely upgrade you and you even have to complain to get a king bed even after you reserve one, i stay over 100 nights a year with starwood, and have never written a bad review until tonight.... More

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Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review
23 May 2013

Greetings Bruce; Thanks for sharing your comments, I know that you have been a very loyal guest of the Westin Houston. In fact you have stayed 29 times! A BIG thank-you for your patronage. We value our relationships with our valued SPG guests and we work very hard to show our appreciation and gratitude for the business. I do appologize... More

Marshall, Texas
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 14 May 2013

This was our third visit to this Westin. It is very convenient to family we visit. The hotel is nice but is becoming more and more just a standard convention hotel. Our room was adequate size, clean and comfortable, which are the things that matter most. The bathroom was the right size, but the rainforest shower head made me glad... More

Was this review helpful? Yes
See 2 more reviews by keepmovin63 for Houston
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review
20 May 2013

Greetings – and thank you for your review! We are, of course, always pleased to hear that our guests enjoy our hotel and the efforts taken by our staff to make their visit a truly exceptional experience. I was concerned to hear that you had issues during your stay, and I will be sharing this with our staff to ensure... More

Mt Holly, NJ
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 14 May 2013

My wife and I participated in Fred Astaire dance competition at the Weston. The hotel staff was terrific, from the time we drove onto the property until we departed. We splurged this time and stayed on the executive level, which was only a $30/night upgrade. This upgrade included an evening snack bar with wine and continental breakfast. The room was... More

Was this review helpful? Yes
See 2 more reviews by whitecd2000 for Houston
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review
20 May 2013

Greetings – thank you for your compliments to our hotel and staff! The main goal of our staff is to ensure that each guest feels comfortable and well taken care of, and it is nice to hear that we are accomplishing that. I am so glad you enjoyed your stay, and I hope we see you back again soon. More

Kongsberg
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 26 April 2013

The westin is well mainained, but the rooms not special. The gym on the top floor allows to relax while the outdoor pool on the roof is rather small an windy. The location is conveniently located on Katy freeway - close tp most major offices, but also with lots of nice restairaunts around. The staff was very helpful.

Was this review helpful? Yes
See 2 more reviews by Thomas P for Houston
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review
30 April 2013

Greetings; I appreciate you taking the time to post your review. We do have a great property in location which lends itself to a lot of enjoyment for our guests. Hopefully we will have the pleasure of having you come back again soon to visit. More

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 April 2013

Great hotel. I loved the infinity pool. The room was spacious and easy access to Memorial City mall for a couple shopping retreat. I would definitely stay here again if I get another good deal on this hotel.

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See 2 more reviews by Mishthetraveler for Houston
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 9 April 2013

Very clean. Nice bathroom. Great to have a skywalk attaching the hotel to the mall across the street. The pool area is phenomenal up on the 18th floor with an open view to the city. Nice breeze. I would love to stay at this hotel location again!

Was this review helpful? Yes
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review
18 April 2013

Greetings; Thank you for sharing your experience. I was pleased to read that your visit was restfull and that you were able to enjoy many of the hotel amenities including the Infinity Pool. We get lots of great comments about the hotel. I look forward to welcoming you back very soon. More

Saint Paul, Minnesota
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 April 2013

I stayed here for business as we were all over the Houston area and this was right in the middle of our meeting. I must say it was extremely convienent. They think of everything and make you so comfortable! If you haven't slept in a Westin bed it is a very comfortable bed. I always sleep so well and that... More

Was this review helpful? Yes
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review
9 April 2013

Greetings; thank you for taking the time to share your thoughts on our hotel! I am so glad to hear that you enjoyed your stay and had the opportunity to take advantage of our special amenities that we offer to our guests. I will share your comments with our staff - they will be so pleased to hear you enjoyed... More

 
 
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Additional Information about The Westin Houston Memorial City

Also Known As:
The Westin Houston Memorial City Hotel Houston
The Westin Houston Memorial City Hotel
Address: 945 Gessner Road, Houston, TX 77024
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotels in Houston
#32 Family Hotels in Houston
#34 Business Hotels in Houston
Price range (per night): ₹9,163 - ₹22,015
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Westin Houston Memorial City is near CityCentre, Energy Corridor District, and the Westchase District. Our hotel has an infinity pool and 30,000+ sq ft of event space. ... more   less 
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