Although my reservation was made 3 months in advance on an AmEx card that had not been cancelled or expired in 33 years, they cancelled my reservation during a huge show (OTC) and lied, first saying my room was not guaranteed, then changing it to my "card was expired." (neither situation is possible if making online reservations!) They offered a... More

Not sure why the other reviews of this hotel were bad. Staff was very friendly, property was clean - inside and out. Property felt safe and secure. Great location if you are going to Reliant Stadium. We selected this location so our adult daughter and boyfriend could be within walking distance of Reliant Stadium and restaurants as we were going... More

The postiive side of the hotel is its location, which is not pretty but practical because it is very close to the medical center. My negative experiences are manifold. The entire hotel is not clean and pretty smelly and I had to change my room twice at the day of arrival before finally getting one that was acceptable. The staff... More

Room was freezing when we first arrived. No big deal, until we realized there were no knobs to turn it down. No service staff on in the evening so we finally just unplugged it. When we turned the television around in orde to watch from bed the electricity on one whole side of the room went out. Again no service... More

My extended family had three rooms. The recliner in one was broken. The boxspring frame was broken in another. Beds are uncomfortable, pillows are thin. After the first night we went to WalMart and bought an air bed, pillows and foam mattress toppers. Kitchen utensils were very minimal. We had to "borrow" items between our rooms to produce simple beverages... More

Got this hotel for $45 on priceline. Turned out to be a steal. We got a room with one queen bed, a recliner and pull out sleeper sofa. Had full kitchen. Room was clean and nice. They even have breakfast during the week. Located right across the street is grocery store and across from that is Reliant Complex that included... More

I stayed here for a week, with my cat, while working in downtown Houston. It is a quick drive downtown and there is free parking at the hotel. However, it is also conventient to the metrorail system. And it is withing walking distance of Reliant Stadium (a good walk though) There is a strip mall across the street with a... More

We had to move rooms because of rampant black mold under the windows. The next room smelled like cigarettes. The bed was disgusting (blood on the comforter) and uncomfortable. Just after completing the survey from the hotel, I received a (perhaps overly-) polite note from the manager, apologizing for the problems, and my spam inbox simultaneously began receiving about 100... More

First off, there was glass in the drive-way...and it was there for awhile. We had to tell the front desk that it needed to be cleaned up. However, it was taken care of..after an hour or so. When we got to the window, there were two employees, one dressed professional and one dressed like she was going to the club.... More