I appreciate you taking the time to write a review of your experience with us. I am so disappointed about the noise level and that kept you up many nights. I am also concerned about the railings at the hotel. Please accept my apology. To prevent this from happening again, my team is re-training all staff to ensure proper monitoring... More

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that the staff was outstanding and was able to exceed your needs will staying with ESH. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Thank you for your great review of our property. I'm glad that you enjoyed the location and that it was centrally located for your needs. I do apologize about the pest in the room and will have the staff call our national vendor for pest control to come and treat all rooms. Thank you for choosing Extended Stay Hotels. We... More

Studios I appreciate you taking the time to write such a nice review. I'm so pleased to hear that you had a wonderful stay in a clean comfortable room. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Tommy - It was very kind of you to take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit... More

Ricky - My staff and I take great pride in providing each of our guests with the best customer service possible. Thank you for the review you wrote, which highlighted our success in achieving this goal with you. Our greatest reward is validation that we've not only met your expectations, but went even further and exceeded them. Please know that... More

I recently received a copy of your review. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at... More

Thank you so very much for your glowing review of Crossland Houston - Northwest. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to have you again... More