Thank you for your recent review of your stay. I am sorry to hear that you had no hot water for two days and that your co-worker cleanliness issues with their room. I apologize as well for the state of your room's carpet. The staff and I are working to address these issues by having maintenance check-out the boiler to... More

Thank you for taking the time to write a review about your experience with us. I am sorry to hear that there was a mix up with your reservation at check in and the issue with the lamp, a/c, sink stopper, pillows and that we did not provide you with a hairdryer. On the other hand I am glad that... More

Thank you for staying with us for a week in March and taking the time to write a review of your stay. I am glad that you enjoyed our free Wi-Fi, morning coffee, Showtime channel and that we were close to CVS. I am sorry that your room smelled of smoke, the blanket had a hole in it and that... More

Thank you for taking the time to write a review of your stay. I am truly sorry that the hotel expereinced hot water issues during your stay. The boilers have now been replaced and the issue has been corrected. Let me try to make it up to you by offering you a "Be Our Guest" certificate, please forward your information... More

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you were walked to a sister hotel after your late flight and even after your secretary confirmed the reservation. Unfortunately sometimes there are circumstances that are beyond our control and this happens, I am truly sorry and in response... More

Thank you for taking the time to write such a great review of your stay. I am excited to hear that our staff and specially Tiffany greeting you with a smile every time she saw you and that the service was by far the best you have encountered any other places you have stayed. I am sorry that the burners... More

Thank you for taking the time to write a review of your stay. I am glad to hear that our staff, Tiffany, Courtney and Maria were very helpful in assisting you with any issues that came up and when you did not like a room, you were immediately moved to a different one. Thank you again for staying with us... More

Thank you for taking the time to write such a great review of your stay. I am glad to hear that your stay was great, relaxing and that the staff was very nice, friendly and helpful. It's good to also hear that the staff helped you with finding great places for food and that they were helpful in you getting... More

I received a copy of your review and wanted to thank you for taking the time to write it. Thank you for choosing to stay with us time after time each year because of the excellent service the front desk staff provides from Maria the Housekeeper, the front desk staff, Courtney, Maria and Tiffany and of course the Hotel Manager,... More