I'm sorry to rain all over this property, but I just have to. I'm a Hilton HHonors Diamond person, and always stay in Hilton properties in my travels. This was the worst property of Hilton that I've stayed in. I was in Dallas at 12:30, and was told that room wasn't ready, and to have lunch, and return, when it... more

We have been doing our meetings here for the past 6 years. We come every 8 weeks and we are treated great This place is perfect for a group trying to do meetings as they have alot of meeting space We always get the meals included The Snack breaks are great Our meeting planner is top notch I am afraid... more

Stayed for two nights attending a conference. Rooms are good size...my one complaint would be that I could not get the hotel room cool enough for me to comfortable sleep. I like it in the low 60s and the coolest I could get it was about 66. Bathrooms are small but serviceable. Did not partake in any of the extra... more

I was here for two nights. I did not use any of the many amenities this very nice hotel offers. The staff was friendly, the rooms were comfortable, and the food from room service and at breakfast was good, and the price not out of line for a hotel of this class. However, the overall rating is dragged down one... more

This was business mixed with our 25th anniversary during the stay. The staff was more than kind and made sure our room had a beautiful bottle of Champaign waiting when we came back from the Red Socks game that night. Yes after 25 years we celebrated by going to a Ball game. Great seat thanks to the concierge ! The... more

I plan many conferences throughout the US in various locations and hotels. Never have I experienced such terrible customer service from any hotel as with the Hilton DFW Lakes. Even though our group spent over $60,000 at this hotel, we were treated as an annoyance. The convention services Manager as well as almost the entire staff was either invisible or... more

The Hilton of Grapevine TX is a large older hotel that has been updated to today’s standards. The staff was very helpful and the room service food was very tasty. I will stay at this hotel again when staying in the area. more

My family and I have stayed at this hotel several times while attending IRL races at TMS and stayed most recently for the Bombardier Learjet 550. Once again, the service and hotel were impeccable. The breakfast buffet is always wonderful and the servers go above and beyond. The hotel is beautiful with rooms to match. Best place to stay for... more

My 2 young children and I stayed here for a couple of nights just for fun and it was a great experience! I was so surprised and impressed by the consistency of the high standard of customer service at this hotel. Every single person I came into contact with at the hotel had a genuine smile on their face, spoke... more