We had not returned to HIE since the summer of our no AC experience. But we're gluttons for punishment, so we came back. Guess what? The mini-fridge didn't work. Reported it ASAP after check-in. No go. When we checked out, I reminded the same clerk who checked us in. She seemed surprised and credited us with $20 on our bill... More

I enjoyed my stay at this hotel it is one of the best hotels in Eagle Pass. Very nice clean rooms.The people that are at the front desk are very helpful and very nice.The check in and check out is very efficient. I will be going back in October.

Staying in the 'new' section. Walls are so thin you hear the people next door very clearly. Might as well not even have a door into the room either, as there is no noise blockage! And one might as well stay in the car out in the parking lot to get to sleep. There is 'one' wall switch to control... More

The check-in was not the best experience. The lady was rude and abrupt, almost like she was too tired to care if she gave good service or not. Maybe she was ill or had a bad day, but when you are in customer service you have to at least try and fake it. Everything else was wonderful. The room was... More

Me and my wife have stayed here about 3 times over the last 6 months. The rooms are clean, spacious, and the black out curtains really help after a night at the Casino. The beds are really nice! They have LCD TV's. The breakfast has been good and plentiful the times we've stayed. They'll usually have omelets, sausage, biscuits, cereals.... More

We've stayed here before, and for a year now they seem to be remodeling. Isn't that an awfully long time? It's well located and all, but this one visit was pretty pathetic. What we liked about the room was that it was in the corner and rather roomy. It also had two windows on different walls. The TV was digital;... More

I forgot my name tag hold for a local business event and happen to ask the manager if she had one and she gave me one of hers. Thank you Norma very much for helping me out. The staff was very friendly and quick to get you checked in to your room. The food was fresh and has a good... More

We were very pleased with the room size and cleanliness. Check-in was speedy and uneventful. The staff was very friendly and were very eager to please, whether we neeeded more coffee and towels, or whether we needed a call when the free shuttle to the casino arrived. The hotel is under construction inside and out, but this didn't interfere with... More

I'm quite familiar with Holiday Inn Express hotels and this is about the best I've stayed in. I was very happy with everything, with one exception. The treadmills in the fitness center were very old, out-of-date and/or broken. These need to be replaced. Everything else though was fantastic.