Beautiful hotel with spacious suites and comfortable beds. The room and hotel itself was very clean and the staff friendly and helpful. They provide an awesome breakfast with made to order omelets and every other thing you could imagine- FREE. They also have a free cocktail hour which I missed. Free parking is a plus as is the location which...
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Dear Blessed70508,
Thank you for taking a moment to share your experience at our hotel. It is always great to how our services and amenities are exactly what our guests are looking for. I will be sure to pass your comments on to our housekeepers and culinary team. We look forward to your next visit to our hotel, and hopefully...
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Good hotel for the price. Location is okay about 45 min from DFW ( in Texas everything is about an hour away!)Only problem is no airport shuttle.
Staff was very friendly and rooms were large and clean.
Hotel food is expensive ( I spent $140 for lunch for 3 Ouch!)
Ask front desk for shuttle to local eating joints! Shuttle...
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Reviewed 20 September 2011
If you are flying out of Love Field, I find this is a great hotel option. I have stayed here numerous times for business and personal purposes. Free shuttle to and from Love Field, underground parking and good meeting areas. I fly out early mornings, so I can come in the night before and not worry about parking headaches. The...
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Dear TravelNow39 -
Thank you for taking time to share your experience at our hotel. I am pleased to hear that you have enjoyed your stays with us.
We are very fortunate to have a great location, with easy access to Love Field Airport, as well as North Dallas shopping and restaurants. Our entire team strives to provide outstanding service,...
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The rooms were comfortable and spacious, but it was dated and could use a spruce. It was clean enough, but did not feel fresh.
The breakfast was good, but the hotel being open in the middle, does mean that in the evening, loud patrons enjoying a drink can keep you up. The central air is also loud. So loud that...
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kougar,
I want to personally apologize for the frustration you experienced when the actions of the staff and the quality of the amenities did not meet your expectations.
We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. I am sorry if this was not your experience. You can be...
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After reading a few of the other reviews I want to state we were not staying there for business we are a family with 2 children and a budget. We had a great stay. We requested a 1st floor suite, they accomodated us. The suite was roomy, comfortable and reasonably priced. We thought that we would hear all the noise...
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I have stayed at a few of the Embassy Suites in the North Dallas area, and I can say that this one is the most disappointing. First, I am a Hilton Diamond VIP, and there were no water bottles or anything complimentary in the room at all. Second, I could not regulate the water in the shower. It would go...
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pfturner,
I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the plumbing problems you encountered.
We want our guests to have the best stay possible where everything is in perfect working order. I am sorry if that was not the case during your stay. You can be confident...
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After a four day stay at this hotel on a very busy weekend I did not find any of the recent reported problems especially with reception staff. Everyone was courteous and efficient. The wireless was 5 bars whenever I used it in the living area of the suite. Cocktail reception and breakfast standard ES. Hilton corporate coffeemakers in room still...
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Dear lgjok,
Thank you for taking a moment to give us a review. Happy to hear that you enjoyed the hotel and the service of the staff. We look forward to having you as our guest the next time you are in town.
Thank you for bring our guest!
Mike
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The hotel is in a good location for accessing Dallas sites and businesses however if you need to work while here the Internet connection is slow and erratic dropping connections often. As a diamond member I was upgraded (a first for a Hilton property) to a larger suite which had a huge bathroom with a large tub. Unfortunately the elevator...
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Dear fdipace,
I appreciate you taking the time to provide us feedback of your recent stay with us. I apologize for the inconvenience – your safety is very important to us. I will share your feedback with our engineering and front office teams to ensure we are following safety procedures that are set in place. Your comments are valuable in...
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Stayed at this hotel for a week due to my husband being in a training class in Dallas. Hotel was clean, service was good, and location was great! Breakfast service had a great variety and as was mentioned by another reviewer, it was fully stocked right till the end of the morning. Staff is very personable and efficient. On a...
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HoustonWahine,
Thank you for taking the time to share a review of your experience. It is always great to hear how your stay went and recognize the team members that contributed to a great experience. I will be sure to share your comments with our entire team.
We look forward to serving you again should your travels bring you back...
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Hotel is nice, staff friendly and rooms are clean. Only problem is bar is pricey! Spent $110 for lunch!
Ask for shuttle to take you to near by places to eat and to the mall.
Overall very nice stay. I will return!
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Reviewed 18 November 2011
Dear BobbyD66,
Thank you for your review of your recent experience. I will be sure to share your comments with our team. We strive to provide an outstanding experience in every aspect of your stay, and I am pleased that the service and facilities exceeded your expectations.
I will be sure to share your comments about our menu pricing with...
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259 Reviews
63 Reviews
