When we first arrived we were given the key to our room and a man with a cast on told me where my room was located. the girl at the counter had given me my room number and spoke it out loudly. I went to my room only to discover the beds were not made. I went back to the... more

Don’t waste your time or money at this hotel. We stayed in the suite, other than the fact that the suite was dirty, the lock in one of the bathroom door didn’t work, the toilet was wobbling, the bedspread smelled awful, the air conditioning sounded like a sawmill. Worst of all was our experience with the management team of this... more

elevators broke beer bottles all over hallways,,,wrong room key given to occupied room, pool out of order hot tub broke, tile broken bath dirty no t.v. remote.... more

We first walked in and the main elevators were broken. We had to use the side elevators that closed on you if you did not RUN into and out of. We had four people staying in the room but only got 2 towels. When the front desk was called to ask for 2 more towels they said we had to... more

We booked our rooms with there sales manager Tina Jirava on the toll free number [-]. We booked our Kindel Family Reunion at the hotel, we had over 200 people come, and meet all of our family members in the banquet area, it was fantastic. We all loved how big the hotel rooms were plus great price. They are remodeling... more

The pool and hot tub area was even more of a treat had a fair bit of dirt on the bottom. They cleaning room evry other day according to the hotel manger (Patel). Our first day of stay, the hotel hav not hot water. no preckfast, Persons work in the hotel are not behave frindly with guest, According to Manager... more

My family ( two adults and two small children) booked this hotel after driving by and seeing the lobby that looked fairly clean and decorated. After paying we went to the elevator to find it malfunctioning. It opened reeeaaalllly slow and you had to push the open door button for it to open after it finally settled into position. what... more

My first stay at this establishment, and I arranged to meet my wife there. I arrived about 15 minutes early and checked in. She arrived about 15 minutes late and we went up to the room. Empty cigarette pack, unemptied ashtray, and soft drink can on the table. Full trash can. Ironing board and iron out. Bed slightly unmade. 2.5-inch... more

We stayed in the Grand Hotel for a seminar this past weekend. I really wished I had asked to see a room before I paid for the room...it was awful. After walking in the door, I was greeted with a musty odor and old/worn out decor. I figured that they were refurbishing, so I'd give them a try. I checked... more