We stayed here right after Christmas and were pleasantly surprised with the quality of the hotel for the rate we paid. When we checked in, we were upgraded to a suite that was large and had a panoramic view of Dallas. We interacted with several staff members and they all went out of their way to help us, give us...
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Thank you so much for taking the time to post a review. I really appreciate the comments, especially about the staff. We look forward to having you stay with us again when you next visit Dallas.
Melissa Hampton
Director of Sales
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We stayed at teh DoubleTree Campbell Centre for our daughter's wedding. The wedding was at the Museum of Biblical Art just a few blocks from the hotel. The staff was accomodating and helpful. They made sure we were in a room that would not be disturbed by other holiday parties at the hotel. The hotel is older (I stayed there...
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Thank you so very much for taking the time to post a review. I am always pleased to see comments from our guests that tell me my staff is making your stay the best it can be. I hope we will see you again sometime in the future, and that you will always think of the DoubleTree when you visit...
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Hello, I travelled to Dallas and had a 6 day stay at the DoubleTree. I found the beds to be clean and very comfortable. Pillows were perfect. Rooms spotless. I had room service twice after a long business day, and the quality + service was simply perfect. I was impressed by the attention to detail such as a warm greeting...
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Thank you so much for your recent review. I am glad to hear you enjoyed your visit and that our staff too great care in making you feel welcome during your stay. We are very grateful for you kind words. Please do not hesitate to contact me at any time in the future. We look forward to your next visit....
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We showed up after a 3 and a half hour drive ready to take a break and settle in before visiting family. At 7 pm we were told our room wasn't ready and wouldn't be ready until 9pm. We came back at 11 pm and our room STILL wasn't ready. We ended up having to cancel entirely and make a...
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Thank you for your time in commenting regarding your recent experience here at The DoubleTree Hotel Dallas – Campbell Centre.
I would like to extend my sincere apologies for the problem you encountered during your recent stay with us. I certainly can understand your frustration, as this is not typical of the service we normally provide. We had some international...
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Looks can be deceiving. When you first walk in, they have the lobby looking outstanding of course but then when you get to the rooms they were disgusting. Carpets were stained, i had cigarette burns in my comforter, food crumbs fell out of it too when i took it off. Wallpaper was peeling and looked dingy, none of the counter...
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I want to express my sincerest apologies for your recent visit. This does not represent the kind of experience I wish for any guest to have. I would very much like to speak to you and learn more details about your stay. I intend to take appropriate steps in staff training and other areas to ensure this does not happen...
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Stayed here on trip involving SMU campus. It was close but u had to know where you were going. The hotel was ok. Adequately clean. Satisfactory room. Because there are aspects to the hotel that are aging one day when I came back in the evening I found my room door not shut all the way. I think it was...
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Thank you so much for taking the time to post a review. I am always happy to utilize guest feedback to help improve our staff training and services. I will definitely take your experience to heart. Thank you again, and I hope you visit us again in the future. Do not hestitate to contact me at any time.
Kind regards,...
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I stayed here for two nights recently in a king room and found it quite comfortable. I was given a "corner" room -- I say "corner" because it really didn't have any -- the edges of the hotel are rounded and I had an expansive semicircle of windows. Great light, but unfortunately only a view of the parking lot.
The...
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Thank you for taking the time to submit a review. We are happy to hear you enjoyed your recent visit to Dallas and your stay at the DoubleTree and appreciate your feed back. We look forward to seeing you again in the future.
All the best,
Melissa G. Hampton, Director of Sales
Direct (214) 706 0104 | Fax (214) 706...
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The view is amazing! It's close to Northpark Mall and LOTS of restaurants. It was quiet and very comfortable. Can't go wrong with fresh, warm chocolate chip cookies!!!!! Nothing for the kids to do at the hotel but you're close enough to other things you don't need to be in the room much!
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Thank you for taking the time to submit a review. We are happy to hear you enjoyed your recent visit to Dallas and your stay at the DoubleTree. We look forward to seeing you again in the future. All the best,
Melissa G. Hampton, Director of Sales
Direct (214) 706 0104 | Fax (214) 706 0186
Email:melissa.hampton@hilton.com
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The room was nice, typical for a hotel of this type. Bath could use some sprucing up. Breakfast buffet - the food was lukewarm at best, one morning not even that. Fresh fruit and some frozen, eggs, rolls, potatoes, biscuits & gravy. They had an omelet stand, but not anyone there some mornings. Staff was friendly. Only big negative is...
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Thanks so much for your comments. We appreciate your feedback about your recent visit, and look forward to using the information to improve all of our guest's experiences at the DoubleTree by Hilton Dallas Campbell Centre. I hope you will return of enjoy the results. Do not hesitate to let me know when you will be travelling to Dallas again.
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We stayed at this hotel several times in the last two years while our son was attending graduate school at SMU. The location is excellent, the rooms very comfortable, and the Easter Brunch was very good at the restaraunt. The hotel is very close to a mall with great shopping and restaraunts. I will continue to stay at this hotel...
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Thanks so much for your comments. We are pleased you enjoyed your visit and hope you return again for future SMU activities. We are always happy to see our SMU guests back at the DoubleTree! Do not hesitate to let us know when you will be travelling to Dallas again.
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