This was hands down the worst hotel I have ever stayed in!! I checked in after making my reservations 2 months ahead of time for a king size room. They gave me someone else's room so I walked in on a couple sleeping at 5 a.m. scared the crap out of them and me. Went down stairs and they gave... More

I reserved a King bed and got 2 full size beds. The equipment is outdated. There wasn't even a do not disturb sign for me to use. When I told the front counter about the beds, they didn't even offer to switch me to a king like I had originally requested. Will definitely not be staying here again. AVOID, the... More

My wedding was march16 2013 I planned it myself I had a tasting meetings the whole nine yards on my wedding date we arrive checked in the crummy rooms with a cockroach in it got dressed and proceeded to get married after the ceremony the manager stopped my husband in the hall and told him in front of everyone that... More

Desk clerk couldn't make the computer work to get me a room. After 45 minutes she just gave me an empty room without actually checking in. I then got into a smoky elevator it went to my room. Room was small and antiquated. Furthermore, there was a party on the penthouse (four floors above mine). My room was extremely noisy.... More

Stayed here last Monday until Thursday.. It was nice and staff was very friendly. My room was near the elevator, so I asked to be moved and not only was I moved to a quiet corner, but was also upgraded into a suite! ;-). The hotel is centrally located with easy access to both airports... and I loved their steak-house... More

I stayed two nights in the hotel and everything is really clean , I dont know why so many people wrote so many awful reviews , but I've had no problem in here at all. It has beautiful installations and the staff goes above and beyond for you, they are incredibly nice and helpful. The restaurant an bar are nice... More

We understand when we reserve a room for a smoker that we get the worst room in the place but the Sterling was one of the worst rooms we’ve ever stayed in. We have traveled in all 50 states…so we should know. We had to call for an ashtray and the first person I talked with said they didn’t have... More

The Sterling Hotel was the host hotel for the North Texas Square and Round Dance Association annual Round-Up October 26,27 and 28, 2012. And, we wanted to stay there so we could have the after parties. I knew that it was an awful hotel. However, some of the rooms were to have been updated. I don't think they were. We... More

Somebody needs to have the city investigate this place! Very unsafe! I was stuck on 13th floor Elevators dont work! FIRE Hazard! Losers!!! This is the most disgusting hotel I have ever stayed in with management that doesn't care at all about customer service