Thank you for your recent review of your stay. It appears that your stay did not meet your expectation. We continually work to improve our hotel, so I really appreciate your review. If you have any additional feedback, please reach out to me at dri@extendedstay.com. We hope that you will give us the opportunity to provide you with a better... More

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that we did not meet your expectations. Please accept my apology. To prevent this from happening again, my we are reviewing our communication process at the front desk. Thank you again for providing us with your feedback. If you would like... More

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you felt that our Hotel was of great Value. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

I received a copy of your review, and wanted to take a moment to personally respond. The events you described are not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, I will be asking the Dallas Police Department for an increased presence and overnight patrol of the property, especially during the overnight hours. I... More

Thank you for your recent review of your stay. I sincerely apologize that your stay did not measure up to your expectation. To make sure this doesn't happen again, we are Increasing our overnight patrols of during the overnight hours , to allow us better isolate and respond to the events you described. Thank you again for providing us with... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just... More

It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just... More