Our family had two adjoining rooms for 3 nights during New Years. First room had black bugs in the room the first night that climbed up the walls. We got rid of the bugs then the next evening in our 2nd room we were appalled to come back after a full day out of the room to find a (used... More

My family has traveled to Pigeon Forge on numerous occasions. When we first started, we tried several different hotels, but now we have settled on the Best Western Plaza Inn. If you've gone to Pigeon Forge before, you will understand that there are an incredible number of hotels, as well as an incredible number of visitors to the area (especially... More

We had reservations to stay three days. After we checked in, we inspected the mattresses, one bed had 3 unknown bugs at the head of the bed.Two appeared to be dead but one was moving around, it was in some type of larva state of development. We reported this to desk, and they sent someone to look at them. He... More

The location is great for dollywood and really great for dixie stampede, but the pool is impossible. The outdoor pools were right outside our rooms, but closed. Terrible for a six year old! the indoor pool was open but half a block away with no indoor way to get to it. The rooms were soso but clean. The breakfst was... More

Easy access to Dollywood. Beautiful indorr/outdoor pool. Super folks running it! More

We go to Pigeon Forge all the time. We always stay at the Plaza Inn and have had good experiences but this time there was ants all in the room, some kind of black bugs in the room that was crawling at night on my granddaughter, the water pressure was horrible and we had cold water and the breakfast was... More

The location of the hotel is really great but access via the elevator or the handicap ramp is terrible. The ramp has too much of a slope...heavens help someone who would try using it in a wheel chair and the elevator is located at the other end of the building. There were 2 tour buses there and the parking seemed... More

We stayed twice within 4-6 weeks. Rooms were clean with no bedbugs. During 1st stay the air did not work really well, but by 2nd stay air worked fine. The employees at front desk were not very friendly or helpful. The breakfast was pretty shabby..boiled eggs,cereal,toast,bagels (about the best thing there). If you need help, the maids were of more... More

The breakfast sucks not worth the wait. My kids were just as happy with a bowl of cereal in the room. We stayed in room 306 and the fridge did not work and the bathtub had hair in it. They finally came to fix the fridge after the second time of calling. More