Close to Gatlinburg and in the center of Pigeon Forge, was greeted to this property by extremely polite and friendly front desk clerks. Check in was quick and the room was extremely clean and fresh smelling. Everything in room worked perfectly, and there were plenty of towels and amenities for both of us staying there. The coffee in the morning... More

Check in was quick and easy. Staff was very friendly and helpful. The room was very spacious , clean and comfortable. When a minor problem was reported maintenance was quick to respond. The beds were very comfortable . The indoor pool was great except for the noise which ended when the pool closed. We have found a new place to... More

I chose this hotel for it's location. The check in process was smooth, even though we arrived early and I was able to request a ground floor room which is a big help for us. The only problem with the room was the mattress, my husband said it was not comfortable. The room itself was very clean. The breakfast area... More

We have stayed here many times in the past and always enjoyed it and considered it a value! I'm not sure if management has changed or something like that, but just returned from weekend stay and was very disappointed. Started off with checking Friday night and lamps in room would not work due to bulbs missing, maintenance came right up... More

We have stayed here four times over the last eight months and have always found it clean, very friendly and quite convenient for our trips to Pigeon Forge. The continental breakfast is average with four cereals, usually biscuits and gravy, hard boiled eggs, bagels, mini donuts, oatmeal, grits, and two waffle irons, coffee, juice and tea.

the best western plaza inn in pigeon forge tn is our favorite hotel in the past 4 years we have stay at this hotel at least 8-9 times and it has yet to dissatisfiy us -we love what I call the tower rooms ( I think it is listed as the mountain view rooms) these are at the back of... More

we stayed 3 nights at the BW Plaza Inn April 25-28th. Again, everything was perfect. maybe not the newest hotel in town, but it's always clean and nice with a very friendly helpful staff. There are two outdoor pools and one indoor pool, so kids will be happy regardless of the weather! the location is perfect, near everything. If you're... More

We booked through Orbitz and found a deal on a jacuzzi suite. We stayed on a Sunday so the hotel was almost empty, very quiet. The fireplace didn't work but it wasn't a factor in choosing the room. The jacuzzi was huge, two people can sit side by side. There's plenty of hot water to fill it up and keep... More

stayed for the Spring Grand rod run w/ small child. we stayed in the back part of hotel w/ private balconies. it was very quiet which surprised me since there is a back road near by. Nice sized kiddie pool in front. Staff was very friendly and helpful. Large breakfast area w/ biscuits gravy, bagels, waffles, cereals. During the week... More