We came here during a VERY slow time in Pigeon Forge...the 2nd week of January. I was a little concerned that customer service would be lax since the Christmas/New Year rush was over. My concerns were unfounded. The staff treated us wonderfully. Everyone was friendly, courteous, and ready to help us with anything. The Inn was immaculately clean, the breakfast... More

My husband took me here for my birthday. All I can say is WOW! The hotel was beautiful. The room was pretty but the bed was SUPER! Most comfortable bed I have ever slept on in a hotel. When we made the reservation Pam answered and was very helpful. I had told her it was for my birthday and to... More

I really enjoyed this hotel. I like Christmas but Im not a Christmas fanatic, this hotel was perfect. I felt that Christmas wasnt shoved down my throat as much as possible but it was present. We had a 2 ft tree in our room, the pillows said "ho, ho, ho" and a few decorations. There was a signing santa but... More

I have never written a review before, but my husband and I had such a wonderful experience at the Inn at Christmas Place that we wanted to share it. December, I assume, is a very busy month for this venue, yet, staying there 12/16 for a birthday, all employees were courteous and friendly. The room was so clean and decorated... More

Every year I stay at The Inn at Christmas Place in Pigeon Forge, TN. The atmosphere alone makes you smile, not even considering the top notch service you receive from every staff member. The service is unreal, the breakfast is great, the location is super, and I can't think of anything that would not be rated excellent. You forget your... More

The decor was awsome ! If you like to be treated like royality, then this is the place for you. This was our first time staying at the Inn at Christmas Place, but it won't be the last !! The staff is great and the hot breakfast buffet was incredible !! More

Exceptional service, wonderful atmosphere, lots of little extras, fantastic breakfast and super clean! I will recommend The Inn at Christmas Place to everyone I know from now on. Almost every guest we met was a repeat customer . . . most come on a yearly basis . . . and it was easy to see why. My husband and I... More

This Inn is an amazing place to stay, especially over the Christmas holidays. All of the employees I encountered, bent over backwards to assist me, or anyone, for their individual needs. We have already made reservations for our next Christmas visit in 2012. We look forward to watching the children relate to the "Singing Santa" in 2012 at the Inn. More

If all hotels were this customer service oriented, travel would be much more enjoyable. From the cheerful, helpful staff to the beautiful hotel, it just doesn't get any better than this. The complimentary breakfast is not your run of the mill free breakfast. There is a made to order omelet station as well as meats, biscuits, donuts, etc. It is... More