It is difficult to know where to start. The room smelled of urine when we went in. They were full and could not change us to another room. The freezer was clogged with ice and the door was missing. There were mattresses and box springs piled on top on each other in one corner of the parking lot. The A.... more

Pleasantly surprised at the large room/suite. Very clean and free breakfast. Room was new and quiet. Close to a lot of very good restaurants.We will certainly stay there the next time we visit Pigeon Forge more

My family along with a group of other parents and children stayed here for 5 days. The entire group agreed that no one had one complaint about the motel. The rooms are very nice, and were very clean. The motel staff was very nice and seemed to really care about the motel and it's guests. The rooms are equiped with... more

This had to be one of our worst hotel experiences ever. We went at Christmas time and were so disappointed that we tried to find another place to stay. Everything was completely booked up or so expensive we couldn't afford it so we were forced to stay. Let's see what all happened: First, our room key didn't work so we... more

When we arrived they placed us in a room where pets were not allowed and we had our chihuahua with us. We specifically asked for a pet friendly room. Therefore we were moved to the 1st floor. When we arrived at our second room it smelled heavily of ciggerette smoke. So we were once again moved to our 3rd and... more

The room was nice, the front desk clerk was friendly, and the beds were comfortable. There was no soap for the kitchenette. We did find a few empty snack bags in one of the cabinets, but otherwise no major problems. The beds and bathroom were clean. Also, I would probably try to find a lower rate next time, but this... more

Pool was not as advertised correctly by Hotels.com or the hotel. Pool is not heated .Checked in after visiting Dollywood after a fun day at the amusement park. Front desk staff was quick and pleasant upon checkin. Elevator was small and cramped. As soon as we walked into the room the light we switched on fluttered and would not stay... more

I had to stay a few nights and had to book two rooms. I called, the staff was very helpful and nice. I will be coming again in the near future and I plan on staying here. They also, helped provide a meeting room for a small group. more

We reserved entire motel for school field trip. Rooms were large and fit our students and chaperones very well. Pool was small for such a large group, but we were o.k. with it. Lady that did the breakfast was great, and the gravy and biscuits were delicious. Problem came when manager chose to rent out some of our empty rooms.... more