Very clean, updated hotel with nice indoor pool/spa. Complimentary hot breakfast - very good (coffee weak, but otherwise . . . .) Staff attentive and cheerful. Room layout very nice, and decor is smart - not the usual flowery blah hotel stuff. GREAT shower. I gave them a less than a perfect score (above) because I asked about fridge/microwave on... more

My wife and I have been staying in the Pigeon Forge/Gatlinburg area 2-3 times a year for the last several years. We usually stay at a different motel each time in hopes of finding the best stay for the best value....we have found what we were searching for. From our check-in until our rapid check-out the staff was extremely helpful... more

We stayed here one night. Everything was very clean, and the breakfast was more than I expected for free. We arrived early and had eggs, sausage, and gravy with some fruit. We relaxed and enjoyed the comfy, cozy bed. Great place to stay, and it was very quiet off the main road. We were able to park right outside the... more

It was the frist time to stay at Holiday Inn Express. I was very pleased with staff.The room clean, bed were comfortable liked the pillows had firm and soft never had that before. Lobby area was clean.Swim area was nice. Seemed liked staff got alone like family. I would stay there again. Elizabeth Adams more

Great hotel and could not fault the facilities. Vey nice breakfast and staff at the breakfast area very polite and helpful. Staff at the reception desk were a waste of space, un helpful and rude, one even took a call from a family member and continued to talk whilst trying to sort out a booking in problem i had. more

The staff were very helpful ,and went out of their way to assist in airline checking in online ,particularly Paula (Manager) more

We stayed at the Holiday Inn Express in Pigeon Forge when we visited the Smoky Mountains National Park. Everything was perfect, the room, bedding, sheets, pillows, television, all were great. The breakfasts were marvelous. After touring the mountains, we enjoyed the pool and whirlpool, which were perfect temperatures. I would recommend this hotel. We also enjoyed the nice view of... more

My wife and I stayed at this property September 28 - October 2, 2009. This was our third visit to this property, and plan on returnining at least once a year. There are 3 (three) reasons to stay at this property - 1) location; 2) price; and 3) breakfast. The location is at Stop Light Number 1 at Pigeon Forge,... more

We decided to do a “staycation” in East TN so I redeemed a reward night at this location and as usual Holiday Inn Express did not disappoint. Friendly and helpful staff - very nice pool and hot tub - excellent variety with the deluxe hot breakfast - good location. We stayed in a king room and it was large and... more