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Sheraton Nashville Downtown Hotel, Nashville

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Sheraton Nashville Downtown Hotel

3.5 of 5
623 Union Street, Nashville, TN 37219 (Downtown Nashville)
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Sheraton Nashville Downtown Hotel
78 traveller photos
Ranked #78 of 144 hotels in Nashville
3.5 of 5 stars 558 Reviews
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558 reviews from our community

Traveller rating
    105
    184
    135
    87
    47
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Families
69
 
Couples
158
 
Solo
26
 
Business
146
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
SF Bay Area
Senior Contributor
37 reviews 37 reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“It will do...”
4 of 5 stars Reviewed 19 May 2013 NEW via mobile

It's a little long inn the tooth but good all around. A fine place for business travel. Central location, good service, etc... I will stay there again on ky next visit to Nashville. I don't know that I'd have my family stay there buy I'm kinda picky when it comes to family stays.

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Jamestown, New York
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Fantastic!”
5 of 5 stars Reviewed 14 May 2013 NEW

I have stayed in tons of hotels and I would have to rate the staff here as best ever! Who ever trains and hires these fine folks know what they are doing!! Yes, I had a couple of very minor glitches ( weird reservation) but the staff was so gracious and accommodating it didn't matter. Extremely convenient location if you... More

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See 2 more reviews by cynthiamc for Nashville
MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
16 May 2013

Thank you so much for your glowing review of our hotel, especially regarding our excellent staff! We pride ourselves on providing the utmost in customer service, so it's wonderful when our team gets the recognition they deserve. I am so happy to hear that you enjoyed your visit to The Sheraton Downtown Nashville, it sounds like you were able to... More

Berkshire
Top Contributor
67 reviews 67 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
18 helpful votes 18 helpful votes
“The customer is not always right!”
2 of 5 stars Reviewed 14 May 2013 NEW via mobile

Where to start, to set the scene, we were a large group of 44 travelling with Thomas Cook, therefore we didn't check in ourselves. The hotel is tired and although the atrium is massive, if it wasn't there the hotel looks like a high level motel or block of council flats. All four elevators were slow, the skirting in our... More

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See 2 more reviews by sleekpeek for Nashville
MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
16 May 2013

Thank you for taking the time to let us know your thoughts after your recent stay at the Sheraton Downtown Nashville. While I realize your stay was less than perfect, I appreciate your time to share your feedback about your experience. Rest assured I have shared your comments with the hotel team, and each of your concerns are being addressed.... More

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Winchester
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
“No outside space and VERY noisy lift”
3 of 5 stars Reviewed 12 May 2013

Stayed here last month whilst my husband attended a conference, and it was only an OK experience. The room itself was a good size with a comfy seating area, clean and comfortable bed. We were on the 11th floor and even though we were there for 5 nights, were put in a room with no view and the noise from... More

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MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
16 May 2013

Thank you so much for taking the time to share your thoughts with us regarding your recent trip to the Sheraton Downtown Nashville. I do apologize that you didn't feel recognized for your lengthy stay; our staff usually goes above and beyond to make ALL of our guests feel like VIP's so it is unfortunate to hear that we may... More

Scotland
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Out to Impress”
3 of 5 stars Reviewed 12 May 2013

There was everything out to give an impression of quality and sumptuousness from the white flowered decorated revolving doors to the iced fruit filled huge decanter of water. However the hotel room carpet had three blobs of chewing gum well trodden into it, but still sticky. The noise from the four elevators in constant use was sleep disturbing . The... More

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MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
16 May 2013

Thank you very much for taking the time to post your review regarding your recent stay at the Sheraton Downtown Nashville. We appreciate constructive criticism, as it encourages us to raise the bar and make sure we are providing our guests with the most enjoyable stay as possible. I am sorry to hear about the issues you experienced during your... More

Clinton, Tennessee
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
“Nice Downtown Hotel”
5 of 5 stars Reviewed 11 May 2013

This hotel, was clean, well appointed and conveniently located in downtown Nashville, near the Capitol and government offices. Of course that makes it a little farther from the Honky tonks downtown, but a short and safe 10 minute walk in each direction. I ate in the hotel twice, once for lunch, I had a veggie wrap with fruit and it... More

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MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
16 May 2013

Thank you so much for your wonderful review of our hotel. Your feedback is very much appreciated, and I am so happy to read how much you enjoyed your stay. I have made sure to pass on to our incredible food and beverage team how impressed you were with their hard work, and thanked them for taking such good care... More

Elizabethton, TN
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
“OK, but nothing fabulous and some not so good”
3 of 5 stars Reviewed 10 May 2013

In May attended a 3 day conference at the Sheraton. Nothing was super. We were on the 9th floor. My roommate and I took 4 showers during our stay and did not have a shower where the hot water didn't disappear for a significant portion of the shower. I thought it might just be just our room. But another person... More

Was this review helpful? Yes
MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
16 May 2013

Thank you so much for taking the time to provide your feedback regarding your recent stay with us at the Sheraton Downtown Nashville. We appreciate you taking the time to let us know your feelings about the hotel so we can make sure we are doing our absolute best to provide our guests with the most satisfying experience possible. I'm... More

Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Softest Landing in Nashville!”
5 of 5 stars Reviewed 9 May 2013

My wife and I have had our share of issues with various Sheraton's service over the years. We ended up in Nashville and the whole town was sold out of 4 stars that accepted pets. We were able to get one of the last rooms thru Starwood Loyalty and, although the price was a bit ridiculous, couldn't have enjoyed it... More

Was this review helpful? Yes
MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
16 May 2013

First and foremost, thank you so much for your glowing review of our hotel! I am SO happy to hear how much you enjoyed your stay with us! I appreciate the time you took to share your feedback about your experience, it means a lot to us. Rest assured I have shared your comments with the hotel team, and thanked... More

Evergreen, Colorado
1 review
“Surprisingly fantastic regardless of reviews on trip advisor”
5 of 5 stars Reviewed 7 May 2013

I booked a room on Priceline.com and my bid got me the Sheraton downtown nashville .the reviews I read and the ratings of this hotels had me concerned frankly.i work for an airline for the past 25 years and know customer service in all aspects of the travel industry is to say the least lacking.that being said I called ahead... More

Was this review helpful? Yes
MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
16 May 2013

Thank you so very much for your lovely review of your recent stay at the Sheraton Downtown Nashville. We appreciate the feedback, especially coming from someone who has been in a similar industry for 25 years and knows good customer service when he sees it! It means a lot to us when a guest like you takes the time to... More

Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Rock 'n Roll Marathon Hotel”
3 of 5 stars Reviewed 6 May 2013

A group of us occupied 2 rooms during the Rock 'n Roll Marathon weekend. The hotel was fantastic in making sure both of our rooms were on the same floor, great service! There was some fruit/water out the day of the race, which was wonderful- great hospitality. Otherwise, we had a great stay here- no problems with the rooms. I... More

Was this review helpful? Yes
MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
16 May 2013

Thank you very much for taking the time to share your thoughts with us regarding your stay after quite an incredible Marathon weekend for us all! We were proud to be hosting so many inspirational runners, and I am so happy to hear that everything was a success while you were with us. It was the least we could do... More

Hampton Inn & Suites Nashville - Downtown
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Additional Information about Sheraton Nashville Downtown Hotel

Also Known As:
Sheraton Nashville
Nashville Sheraton
Address: 623 Union Street, Nashville, TN 37219
Phone Number:
Region: United States > Tennessee > Nashville > Downtown Nashville
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #78 of 144 hotels in Nashville
Price range (per night): INR10,317 - 19,537
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Sheraton Nashville Downtown Hotel is located in the heart of Music City USA; we are just two blocks from the Convention Center and the Gaylord Entertainment Center. ... more   less 
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Sheraton Nashville Downtown Hotel
623 Union Street
Nashville, TN 37219
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